Customer Service Manager
Resume:
Marcela Couch
Ventura CA *****
********@*******.***
Summary
Professional analyst with strong finance background.
Lead and owner on preparation of budgets, forecast, cost rates, month end
closing, and diverse analyses as needed.
Owner and lead on the annual cost rates: direct, overhead: fixed and
variable
Six and Lean Sigma methods participant; Kaizen transformations.
Team player and leader by being able to take on projects from the beginning
to the end.
Expert financial modeling.
Extensive software knowledge
SAP Implementation and Training
Government/State Contracts Liaison, Due Diligence, RFQ-RFP, and audits.
Experience
Tyco Electronics - Oct 06 - Sept 10
Plant Controller/Senior Analyst - Kilovac
May 2009 - Sept 2010
Owner and lead on the preparation of the annual operating budget and long
term strategic planning for Kilovac, a $30M+ plant part of the Aerospace,
Defense, and Marine Division (AD&M) of Tyco Electronics.
Owner and lead of the monthly, quarterly, and longer term forecasting and
consolidation of statements.
Creator of reports to coordinate and analyze the balance sheet drivers
including inventory, accounts receivable, and capital expenditures and
various functional P&L components such as conversion cost, material cost,
sales, general and administrative costs, and engineering costs and program
initiatives for government and commercial customers in the Aerospace and
Defense industry.
Co-Leads annual physical inventory.
Owner and lead on the annual cost rates: direct, overhead: fixed and
variable.
Driver of monthly financial closing and reporting activities in a full
general ledger environment.
Provide financial recommendations based on in-depth analysis of data such
as inventory levels, scrap, WIP, backlogs among others.
Prepares Request for Quote (RFQ) and Proposals (RFP) for Aerospace//Defense
contracts.
Prepares documentation for government audits in relation to product cost
and works with internal/external auditors.
Works in conjunction with other departments to meet milestones for
government contracts.
Monitors expenses related to government schedules/programs.
Works one on one with Plant Manager, Engineering and Materials Manager on
plant issues/solutions/improvements.
Generate review/support reports for different areas of the plant as needed.
Business Analyst for SAP Functional Implementation- Americas
January 2008 - May 2009
Responsible for the implementation of SAP at Tyco Electronics -Aerospace,
Defense & Marine,
USA for go-live preparation, go-lives and post go-lives support.
Focus on financial and costing processes as well as data collection,
validation, conversion, training, testing, process implementation, "go-
live" support, and change management processes.
Ensure overall consistency between SAP and all plant processes as well as
improve functionality of business process design and work through issues.
Select super users and train them as well as manage introduction,
explanation and training to ensure plant end-users understand SAP
methodology and can effectively use the tools provided to complete business
transactions.
Plant Accountant/Senior Analyst - CIID
October 2006 - January 2008
Driver of cost rates, forecasts, and budgets for the two Tyco Electronics
Aerospace, Defense, and Marine plants based at Western North Carolina
(CIID).
Creator of reports to coordinate and analyze the balance sheet drivers
including inventory, accounts receivable, and capital expenditures and
various functional P&L components such as conversion cost, material cost,
sales, general and administrative costs, and engineering costs and program
initiatives for government and commercial customers in the Aerospace and
Defense industry.
Owner and lead on the annual cost rates: direct, overhead: fixed and
variable.
Provide financial recommendations based on in-depth analysis of data such
as inventory levels, scrap, WIP, backlogs among others.
Audits semi-annual physical product inventory.
Maintains fixed assets list and coordinates annual audits.
Reviews and approves capital expenses projects.
Review and approves variable expenses for the plants.
Prepares analysis and reports as needed by the division's Finance Manager,
Director of Operations, and VP/Controller.
GSI Commerce - Jun 04 -Oct 06
Financial Analyst
Manage Customer Service budget and forecast based on planning models,
actual staffing levels, unanticipated changes to staffing levels, and
changes in the market and business needs.
Develop and implement tools, reports and analysis needed to measure and
monitor company operating activities and workforce productivity.
Supervise customer service internal expenditure requests.
Identify gaps in fixed assets to ensure accuracy of purchasing process,
assets records and disposal procedures, and tagging process. Conduct
independent audit of fixed assets register
Creates and execute policies and procedures for the Customer Sales and
Services Center (CSS).
Coordinates internal auditing with corporate auditing group and conducts
weekly auditing for the CSS to comply with SARBOX and internal auditing
requirements. Implements controls in areas where policies and procedures
are not followed.
Identitech - Apr 02 - Jun 04
Financial Analyst
Prepare and coordinate annual and quarterly budgets.
Assist in preparation of company balance scorecard.
Conduct analysis of product, project, departments, and company
profitability.
Develop and implement forecasting models and variance analysis to calculate
and monitor return on investment.
Write and/or program new reports based on business requirements.
Review business-financial issues in contracts and manage subcontract
relations.
Monitor and modify products prices and price list for commercial,
Government, State, and Federal clients.
Prepare and supervise third party ordering and reports.
Monitor and calculate sales compensation plans and employees bonuses.
Prepare monthly and quarterly employee, stockholders, and board of
directors' presentations.
Report directly to VP of Finance and CEO, plus support and interact with
other departments' executives and managers.
Education
Webster University, Master, Business Administration
University of Central Florida, BSBA, Finance
Software Experience
Excel and Windows Office package expert. SAP certified (by Tyco
Electronics). PeopleSoft. Diverse database software such as Crystal
Reports, WBE, Oracle, SQL. Adobe Photoshop and Illustrator and others.
Languages
Fluent English-Spanish; knowledgeable in French.
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