Customer Service Manager

.

Dwana Lucas

Phone 404-***-****

*****.*****@*****.***

OBJECTIVE

Seeking a challenging and professional position in the Customer Service and

Light Industrial industry

SUMMARY OF SKILLS

6 Years Warehouse Experience Fast learner and

good organizer

Team leader/Trainer Ability to Multi-task

Ability to work well with others Strong work ethic

Technical Skills: Certified Forklift/Pallet Jack operator

PROFESSIONAL EXPERIENCE

Staples Lithia Springs, GA 11/2006 -

05/2010

Shipping/Team Coach

. Trained newly hired employees

. Packed, sealed and labeled materials for shipment

. Delivered, loaded and unloaded items from bins, machines and conveyors

. Verified accuracy of incoming and outgoing shipments

. Prepared documents, such as work orders and shipping orders to route

materials

. Recorded shipment data for reporting, accounting and recordkeeping

purposes

MSC Mableton, GA 06/2003 -

11/2006

Warehouse Picker/Packer

. Lifted and packed items into boxes

. Loaded and unloaded items manually or via forklift and pallet jack

. Operated machinery used in the production areas

. Mark or tag identification on boxes for shipment

. Examined products to verify conformance to quality standards

. Maintained a safe and clean work environment

EDUCATION

Benton Harbor High - Benton Harbor, MI Diploma 2000

References Available upon Request

Dwana Lucas

1023 Tree Lodge Pkwy * Lithia Springs, Georgia 30122

Phone 404-***-****

*****.*****@*****.***

Dear Hiring Manager:

Thank you for taking the time to review my resume for employment

opportunities with your company. I am seeking a career in the Customer

Service and Light Industrial industry.

I have over six years of work experience in the field of customer service

and warehouse industry. I am a self starter with extensive customer service

skills. I have gained valuable skills in working with individuals with a

diverse background.

I would be a great team player and addition to your company because I am a

dedicated and hard worker with excellent people skills. I am accustomed to

performing in a fast-paced work environment. I would like to meet with you

at your earliest convenience to discuss my skills and to determine whether

they would be a match for your organization. I can be reached at the email

address or phone number above.

Thank you for your consideration and I look forward to hearing from you

soon.

Sincerely,

Dwana Lucas

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