Customer Service System

Phyllis A. Callender

**** ****** ***** ******

Home Phone: 909-***-****

Highland, CA 92346

email: ************@*****.***

SUMMARY:

I possess over 15 years of extensive payroll, bookkeeping and customer

service experience. My exemplary processing and analytical skill are my

most valuable assets to my professional endeavor. I am particularly

enthusiastic in regards to customer service and helping my fellow

associates with any issues that may occur. I am confident of my ability to

stimulate operations within the department and assist in any tasks assigned

will be of a great benefit to your Organization.

EXPERIENCE:

NATIONAL COMMUNITY RENAISSANCE

RANCHO CUCAMONGA, CALIFORNIA

Payroll Specialist

April 2009- Present

Managed exclusive payroll jobs and processing multi state payroll job for

350 plus employees. Job duties included balancing different payroll

information between EZ Labor and HRB payroll systems to create reports for

processing. Implemented operation procedures manual and training sessions

for the payroll personnel.

. ADP payroll for interstate employees (AK,CA, TX, VA) processed semi-

monthly.

. Administers payroll report for workers compensations audits

. Maintains general ledger benefits journal entry

. Responds to multi state tax notification inquiries

. Update and maintain EzLabor timekeep system.

GRESHAM SAVAGE NOLEN & TILDEN

SAN BERNARDINO, CALIFORNIA

Payroll Administrator

August 2006- March 2009

Process payroll using Millenium3, and Reportsmith for 150 employees.

Project lead in the implementation of the ADP expert payroll system. . This

included design, function and documentation for payroll procedures and

instructional. Developed and documented procedures for payroll in San

Bernardino and Riverside offices.

. Includes setting up ABA direct deposits, processing wage assignments,

calculating vacation and sick accruals.

. Print and audit checks and ReportSmith reports, heavy customer service

and interface with many departments.

. Process all payroll special requests, payroll research, interim

payrolls and payroll adjustments.

. Includes differing payroll cycles, setting up ABA direct deposits,

processing wage assignments and calculating vacation accruals.

. Audit checks and documents, heavy customer service, printing reports,

involved in quarterly and year-end tax projects, W-2 preparation and

interface with different departments.

. Handled all client special requests, payroll research, interim

payrolls and payroll adjustments.

. Implemented operational procedures and policies for payroll department

AUTOMATIC DATA PROCESSING (ADP)

SAN DIMAS, CALIFORNIA

Field Services Research Analyst

2001- March 2006

Responsible for ensuring compliance with, federal, state, and local payroll

tax rules and regulations for call center clientele, including the

preparation, computation and reporting of associated tax liabilities for

payroll filings. Assisted with consultation and resolution for tax agendas

dealing across multiple state agencies.

. Assist clients with tax Service and payroll related issues.

. Research client, agency and payroll center inquiries.

. In charge of solutions to various out of balance and negative balance

conditions

. Maintain current filing and research records and procedures

Tax Specialist III

2000-2001

Document and maintain procedures in regards to current knowledge of tax

regulatory changes. Provided training to fellow analyst in regards to

client tax resolution issues. Develop a working relationship with external

tax processors to accurately and efficiently file and fund payroll taxes

for federal, state and local jurisdictions.

. Designated contact projects with the IRS and Record of Accounts

process.

. Performs the tax filing and net pay processing for our affiliate

payroll regions,

. Resolve issues relating to product features and functionality and

client product knowledge.

. Supports all Tax Service Product offerings and coordinates activity

between Tax Service and

Payroll regions.

. Conduct periodic annual client service field reviews, standardization

coordination and

proactive meetings with client decision-maker, tax/payroll accounting

management.

APPLICATION SKILLS:

Software: Kronos Timekeep System, ADP Payroll System, ADP Payexpert,

PeopleSoft Payroll System, FRS / HRS Payroll-General Ledger System,

Ceridian Payroll System, Mass 200, Millenium 3, Pro Business Payroll

System, EzLabor, HRB, Reportsmith, Microsoft Excel, Microsoft Word

EDUCATION:

Concentration: Business Administration El Camino

College, Torrance California

Major: Business Administration

Azusa Pacific University, Azusa California

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