Customer Service Assistant

Nicholas W. Beste

*E Fairways Circle St. Charles, MO 63303

Cellular 636-***-**** ********@*****.***

Strategic and creative thinker with effective communication and writing skills. Detail-oriented and experienced in

multi-task management. Proven ability to quickly develop strong client relationships and to promote teamwork.

SKILLS

Advertising/Marketing Strategies Problem Solving

Event and Meeting Planning Relationship Development

Customer Service Teamwork

EDUCATION

B.A., Marketing, May 2007 Cum Laude

Minor: Business Administration

Lindenwood University, St. Charles, MO

RELEVANT EXPERIENCE

Harrah’s St. Louis May 2007 to February 2010

Promotions and Events Coordinator

Maryland Heights, MO – Prepared and executed promotional events and programs. Developed promotional events

through examining past performance data as well as analyzing current trends of the gaming market. Coordinated with

other departments as well as vendors outside the company to ensure quality performance of events. This was

completed by meeting with representatives in person and over the phone to complete business arrangements.

Interfaced with guests during promotional events as well as on the phone by solving problems and answering questions

about programs to ensure customer satisfaction and loyalty.

St. Charles Chamber of Commerce February 2007 to May 2007

Internship

St. Charles, MO - Assist with daily office duties, including filing, answering phones and updating member information

in data base. Contributed to developing strategic marketing plan for the Chamber of Commerce along with my

instructor and classmates for Marketing Management class.

St. Charles Presbyterian Church August 2003 to May 2007

Assistant to Christian Education Coordinator

St. Charles, MO - Perform various clerical and administrative duties for early childhood program, including typing,

filing, faxing, and answering phones. Work independently, effectively managing simultaneous responsibilities and

meeting deadlines.

St. Charles County YMCA October 2001 to May 2005

Assistant to Youth/ Adult Sports Coordinator

St. Charles, MO - Planned and developed age appropriate activities to meet the needs of members and program

participants. Led students through multiple hands-on activities. Offered input during practice and game situations.

Officiate youth and adult basketball competitions.

-Employee of the Month, July 2004

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