Customer Service Administrative Assistant

SHAR BURGE

P.O. Box ***

Watertown, CT *****

860-***-****

*********@*****.***

PROFILE:

Self-starter with excellent interpersonal skills. Skilled at multi-tasking.

Able to adapt easily to new software. Earned a reputation for being a

team player. Exercise integrity and business ethics. Determine to succeed.

SOFTWARE SKILLS (IBM & MAC):

Proficient in Windows: Explorer 7, XP, 2000, NT, 97 and 95, Internet,

PowerPoint, Freelance, Word, Excel, Access, Lotus, Meeting Maker, Eudora,

and MARS. Knowledge in the following: Visual Basics, SQL, Visio, HTML,

Project, SAP Authorware, Publisher, Photoshop, Adobe, Peachtree,

QuickBooks, and Maximo.

EDUCATION:

. Naugatuck Valley Community College - A.A. Liberal Arts & Sciences

. Post University - Business Administration (Pending)

RELEVANT COURSE WORK:

Accounting Statistics with Technology

Business Communication Principals of Finance

Business Law Principles of Management

Economics Intermediate Accounting

Systems Analysis Networking Essentials

EMPLOYMENT HISTORY:

2007 - Present RAC Ansonia, CT

Customer Account Manager

. Contact previous customers regarding seven plus, 15 days collections

issues

. Assist customer regarding their pay cycles and payment schedule

. Send out past due and collections letter letters

. Heavy telephone follow calls

. Retrieve thousands of dollars

. Continuous meet company standard and my personal goals

. Support customers by keeping them on track

2006- 2007 TeleReach Plainville, CT

Customer Service/Telemarketing - PT

. Close customers on various products

. Meet production goals

. Attend staff meetings

. Appear in company newspaper as one of the top representatives

IBM

2006- 2007 Southbury, CT

Customer Service Specialist-G2 - Contracted

. Analyze royalty contracts

. Attend international meetings

. Review accounts for monthly, quarterly reporting

. Notify compliance team, sales managers of any delinquencies

. Update tax certificates

2006 - 2006 United Parcel Service Watertown, CT

Administrative Assistant - Contracted

. Handle payroll issues (timesheets, coding, and filing)

. Explore billing issues (A/P, A/R, etc.)

. Delog job orders and PMI(s) in company system (Maximo)

. Order supplies for operations and department

. Research inventory issues

. Communicate extensively via email and telephone

2005 - 2006 Boehringer Ingelheim Pharmaceuticals, Inc. Ridgefield,

CT

Database Associate - Contracted

. Updated and revised data on global site

. Organized and prepared data for conferences

. Investigated information on company intranet

. Supported two doctors and one consultant

. Attended departmental meetings

2005 - 2005 Quantum Shelton, CT

Mortgage Coordinator - Contracted

. Researched bankruptcy cases in Pacer

. Compiled data to create bankruptcy reports

. Communicated with attorneys' offices

. Created and reviewed mortgage transfer reports

. Researched and analyzed data for Senior Liens

. Scrutinized credit reports

. Reported any inconsistencies regarding departmental data

. Reconciled flood data

2001 - 2004 Cigna Bristol, CT

Customer Service Representative

. Examined billing issues to assure compliance with state and HIPPA

regulations

. Communicated with third-party vendors (Gentiva, Medicare, etc.)

. Exercised tasks by using CPT and ICD auto coder

. Checked status of authorizations

. Participated in one-on-one and staff meetings.

Contact this candidate