Customer Service Technical Support
Resume:
Jeneen D. King
Hampton, VA 23661
**********@*****.***
Objective: To obtain a position utilizing my previous work experiences with the prospect of
establishing new skills and opportunities for further growth within the company.
Qualifications
Eight years of combined face to face and telephone customer service.
Advanced knowledge of computer programs.
Skilled in problem resolution.
Good written and oral communication.
Can fill out CMS-1500 and UB-04 form.
Experience
Cox Communications Chesapeake, VA 02/10-06/10
Technical Support
Took inbound calls daily for video services walking customer though activation and basic
troubleshooting steps for cable.
Installation and equipment upgrade education.
Placed work orders affectively to assist field technicians on daily home calls.
Aerotek Chesapeake, VA 09/09-02/10
Technical Support
Take inbound calls daily for Bank of America help desk.
Handle password resets and digital certificates requests for commercial and corporate
accounts.
Perform basic troubleshooting for all internet browsers and manage issue with Windows and
Mac systems.
Aerotek Chesapeake, VA 10/08-02/09
Customer Service Representative
Take inbound calls daily for Bank of America government credit card department.
Assist customers with inquires regarding their account.
Assist customer through going over transactions and making payments.
Teletech Hampton, VA 08/05-09/08
Technical Support/Customer Care Associate
Took inbound calls daily for Sprint/Nextel.
Assist customers with making changes and accepting payments for their account.
Assist customer through new activations and troubleshooting of their handset.
Education
Chad Science Academy Newark, New Jersey
High School Diploma 1994 – 1998
Hampton University Hampton, Virginia
2004 – 2005
Centura College Newport News, Virginia
2010-Present
References available upon request
Contact this candidate