Customer Service Engineer
Resume:
Stacey S. McLeod
Norfolk, VA ***13
Mobile # 757-***-****
**************@***.***
Willing to Relocate
Objective: Seeking a position that will challenge and use technical experience and acquired skills to positively
impact company performance and profitability while providing personal and professional growth.
Highlights of Qualifications
Five years experience as Information systems Technician in the United States Navy.
Provided outstanding customer service in a courteous and professional manner.
Technical Control Supervisor on the USS Bataan supervising 8-person watch teams.
Motivated self-starter who produces superb results while executing all tasks assigned with aggressiveness and
determination.
Posses integrity and has proven ability to work efficiently and effectively under pressure.
Successful in learning and comprehending new systems and methods.
Instrumental in the handling and safeguarding of COMSEC material.
TS/SCI security clearance.
One year experience as a Field Engineer with Atlas Technologies performing upgrades of US. Naval shipboard internet
systems.
Skills
Super High Frequency IT-21 Networks Satellite Communications
Linux
Extremely High Frequency ISDN Networks Electronic Key
Management System Cisco Routers
Ultra High Frequency Tanberg Systems Microsoft Office
Very High Frequency High Frequency Very Low Frequency
Extreme Low Frequency
Relevant Experience
Information System Technician
Responsible for the supervision, activation, and quality assurance of all Satellite links, SHF, EHF, UHF, VHF, HF,
VLF, and ELF communications.
Managed and Maintained 3 SHF links in support of IT-21 networks.
Knowledgeable with EHF communications that provided flawless connectivity for critical voice/data nets which
processed over 1500 Mission Data Updates.
Built over 187 voice and data circuits readily available to Embarked staff, Aviation squadrons, and 1 Marine
expeditionary unit while on USS BATAAN. Outstanding Video teleconference administrator providing scheduling,
setup, and operation of over 30 video teleconferences resulting in 99% connectivity.
Exceptional working knowledge of Tanberg systems including MCU’S and ISDN networks.
Administrator of Digital Wideband Transmission System and Tactical VTC equipment.
Outstanding Automated Digital Network System Administrator including B/C/D/G/H and J variants.
Tactical Switching System Administrator..
Conducted inventory and safe handling procedures of more than 80 cryptographic items on a daily basis with zero
CMS discrepancies.
Performed Automated Digital Network System upgrades and Cisco router upgrades to over 15 US Navy ships.
Performed Linux upgrades to over 5 US Navy ships.
Education and Training
1. Saint Leo University Norfolk, Va 2008 - Present
Associate of Arts in Liberal Arts
2. Automated Digital Network System(ADNS) Norfolk, Va. 2007
Bandwidth management system for Niprnet and Siprnet utilizing Cisco
Routers and packet shapers.
3. Transmission System Technician Norfolk, Va. 2006
Maintains signal quality through the use of circuit and system performance tests, determines point of signal
distortion and identifies preventive or corrective action as required. Performs system monitoring, fault
isolation, and circuit restoration of communication suites in the SHF, EHF, UHF, and HF frequency
spectrums.
4. IT “A” School Great Lakes, IL. 2004
Ability to process information transfer with state-of-the-art technology such as fiber optics, digital
microwave, and tactical commercial satellites on a global basis. Manage and provide software and hardware
support for automated information systems such as mainframe, mini and microcomputers, local area networks
(LANS), wide area networks (WANS), and telecommunications; and diagnose and perform maintenance of
command, control, communications, computer, and intelligence systems.
5 .Sherwood High School 1999-2003
Sandy Spring, MD 20832
Employment History
Field Engineer : Atlas Technologies. 830 Juniper Crescent Chesapeake, Va 23320. Supervisor, Lars Antonischazk
(757) 366 - 4061. Starting salary, 45,000 annually, 40 + Hours per week. May 2009 - Present.
Information Systems Technician United States Navy: USS BATAAN (LHD-5) FPO AE 09554 Norfolk VA. 23513
Supervisor, ITC Knott 757-***-**** May Contact. Starting Salary, 34,000 annually, 40 + Hours per week. Dec.
2004- May 2009.
Awards
Sea Service Deployment Ribbon Good Conduct Medal
National Defense Service Medal Global War on Terrorism Medal (Expeditionary)
Armed Forces Expeditionary Medal Navy Battle ‘E’ Award Global
War on Terrorism Medal (Service) Humanitarian Service Medal
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