Customer Service Quality Control

Augustine E. Saldana

***** *. ***** **** **. Home: 623-***-****

Tolleson, AZ 85353-8431 Mobile: 602-***-****

SUMMARY

Innovative thinker seeking entry level position in customer service

role with emphasis on telecommunications and software application

skills.

KEY QUALIFICATIONS

• Customer Service

• Windows/MS Office • Communications • Data entry

EXPERIENCE

500 Club 01/2004 to 04/2005

Phoenix, AZ

Range Staff

Maintained driving range, club house, cart barn, and golf carts.

Worked with heavy maintenance and miscellaneous golf machinery.

Golf Pro Shop, assisting customers with customer service, and direct

sales of clothing, and sports equipment.

Data Center of Arizona 6/2005 to 10/2006

Phoenix, AZ

Clerical Editor, Call Center Associate, Shipping & Receiving Associate

1 Credit card evaluation, editing and processing.

2 Courtesy calls to customers to complete credit card applications

3 Shipping & receiving package processing

4 Credit card evaluation, editing and processing.

5 Courtesy calls to customers to complete credit card applications

Shipping & receiving package processing

FedEx Corporation 11/2006 to 05/2007

Ramp, Sky Harbor Airport – Phoenix, AZ

Handler

1 Load, unload, and process freight to and from station.

Continuous rapid sorting of articles in fast paced environment.

Fresh & Easy 4/2008 to 2/2010

Avondale, AZ

Interactive Customer Service, Store Maintanance, Quality Control,

Product Accounting

Wells Fargo 2/2010 to 5/2010

Phoenix, AZ

Credit Card Customer Service. Servicing Wells Fargo Cardholders

through several unique data entry systems. Extensively customer

service related. Provide customer service to cardholders, while

utilizing numerous, unique software programs. I handled very delicate

and confidential information. And was required to perform on a strict

on-time based schedule.

EDUCATION

Bourgade Catholic High School - Phoenix, Arizona

Diploma, 2006

COMMUNITY SERVICE

• Volunteer, Honeywell Hispanic Network, 2001-2005

• Volunteer, Golden Gate Community Center, 2002

REFERENCES

1 Available upon request

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