Manager Customer Service

Sheryle L. Leal

760-***-****

**** ********** **.

Carlsbad, CA 92011

Objective: To obtain a position in an atmosphere where I can utilize my

administrative and Real Estate experience, as well as continue to further

my professional experience and enhance my skills.

Professional Experience:

1/14/08 - 1/19/10 La Costa Sales & Rentals, Inc., Carlsbad 760-***-****

Office Manager, Transactions coordinator and

Property Manager

Summary

Directs and coordinates all activities pertaining to office management,

closing of real estate transactions, and property management.

Responsibilities include:

Essential duties and responsibilities: Office Manager

. Ensure the office is running smoothly

. Handle complains against agency from clients, tenants & agents

. Order office supplies

. Repair all fax machines, scanners and copiers. Install programs.

. Human Resource Department

. Create flyers

. Enter Sales into MLS - change to pending & sold

Essential duties and responsibilities: Transactions Coordinator

. Ensure transactions are handled in accordance with state laws and

regulations

. Handle complaints against agency from clients, agents or others

. Coordinate closings with agents, escrow and clients with regard to

possession, files, inspections, and appraisal

Essential duties and responsibilities: Property Manager

. Schedule appointments for agents

. Answered phones - maintenance calls & other issues

. Coordinated with owners on approval

. Draw up leasing contracts

. Enter Listing into MLS - change to pending & rented

3/2007- 11/2007 ERA Ranch and Coast, Temecula 951-***-****

Transactions Coordinator and Office

Manager/Personal Assistant

Summary

Directs and coordinates all activities pertaining to the closing of real

estate transactions within the office as well as handling various duties as

an office manager and personal assistant of company owner. Responsibilities

include:

Essential duties and responsibilities: Transactions Coordinator

. Ensure transactions are handled in accordance with state laws and

regulations

. Handle complaints against agency from clients, agents or others

. Coordinate closings with agents, escrow and clients with regard to

possession, files, inspections, and appraisal

Essential duties and responsibilities: Listing Management

. Process new listing file, MLS and Crest entry, all data entry required

. Contact all new listing clients to obtain any missing information and

disclosures

. Schedule appointments to take pictures and make copies of the key

. Submit photos to MLS, ERA, flyers and just listed or just sold cards

. Update MLS, Top Producer, crest and listing file with price changes,

extension of dates, withdrawals or pending status Secure estimates

from contractors for repairs

Essential duties and responsibilities: Marketing

. Design ads from scratch, update and design flyers for all new listings

. Keep prices updated. Design and order all marketing material

. Maintain website for company

10/2003-1/2007 ERA Hunter Ryan Realty, Inc., Carlsbad 760-***-****

Office Manager, Marketing Director and

Transaction Coordinator

Essential duties and responsibilities: Office Manager

. Preparing of new agent packets and Schedule floor time

. Create flyers, mail postcards and Advertise

. Schedule and email weekly office meetings & caravans

. Repair all fax machines, scanners and copiers. Install programs

. Handling of Human Resources

. Answering multiple phone lines and transferring to voicemail of cell

phones

. Ordering of all office supplies and filing

. Check in and out lockboxes for listings

. Greet people as they come in

Essential duties and responsibilities: Marketing Director

Essential duties and responsibilities: Transactions Coordinator

. Maintaining all Listing and Sale files. Ensuring deadline is met

. Send deposit checks to escrow. Ordering of title Reports. Set up

inspections

. Meetings with clients for required signatures

. Input properties into M.L.S & Crest. Changing property from active to

pending and pending to sold in M.L.S & Crest

. Provide weekly updates to clients and agents

. Take pictures of properties for flyers, M.L.S & Crest

. Monthly reports for listings & closings

. Schedule the final walk through.

Skills/Attributes:

. MS Windows 2000: Word/Works, Excel, Outlook, Power Point, Picture

Manager, Publisher

. Awards recipient of being top producer

. Strong organizational and supervisory skills

. Excellent customer service skills and strong interpersonal skills

. Self motivator

. Excellent communicator

References: upon request

Contact this candidate