Engineer .Net Service Call Center Software Experience

Timothy Wand, MCP

******@*****.***

***** *. **** **. ****** City, MO 64133 816-***-****

Objective: Healthcare IT

Qualifications:

. Microsoft Certified Professional (70-306)

. Extensive experience as an applications programmer

. Excellent written and verbal communications skills

. Taking EMR training through Normandale Community College

Technical Skills:

. Languages: Visual Basic.net, HTML, IBM Assembler, PL/I

. Systems: Windows (2000 NT, XP)

. Hardware: PCs, IBM mainframe, Modcomp

. Software: MS Visual Studio, Textpad

. Office: MS Word, Excel, PowerPoint

Accomplishments:

. Developed web page for local church

. Designed and wrote solution for tracking minors travelling alone

. Reduced application exit errors from an average of 800 daily to fewer

than 10 daily.

. Designed and wrote date and time conversion routine for Local to GMT

conversion for all cities and all time zones world wide.

. Increased system integrity by adjusting more than 70 programs to create

more consistent parameter usage.

. Considered an expert in IBM Assembler language

. Taught IT Fundamentals, Assembler, RPGII, COBOL and Basic at ECPI.

Education and Certifications:

. Normandale Community College, Bloomington, MN (currently enrolled in

healthcare IT classes)

. Centriq-Foss Training, Leawood, KS (completed all classroom training for

VB.net, Web Development, and SQL Server using Visual Studio. Achieved

Windows application certification.

. Electronic Computer Programming Institute (certificate)

Community Service:

. Habitat for Humanity volunteer

. Christmas in October volunteer serving three years as house captain

. Spearheaded fundraising for Christmas in October

. Science educator in youth program at church

. Volunteer at Community Services League food pantry

Professional Career:

* StaffMark LLC Overland Park, KS 2006-2010

On assignment at Travelport in Kansas City as an IT Engineer providing the

same services as before the layoff.

* Odd Jobs: 2005-2006

Worked at a call center in Raytown, delivered phone books, took training at

Centriq-Foss.

* Travelport Kansas City, MO 1987-2005

Travelport provide a global distribution system for the travel industry

including airlines, hospitality providers, car rentals and cruises. As an

IT Engineer, my responsibilities included program design, coding, testing,

debugging, implementation, maintenance and documentation.

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