Customer Service Office
Resume:
ELIDA RAMOS
Clovis, Ca *****
Cell: 559-***-****
OBJECTIVE To obtain a challenging position with an active company that
allows me the opportunity to contribute to its success.
Skills: Bilingual Skills, English/Spanish.
Professional written & verbal communication,
Willing to help others, Customer
service skills, Leadership qualities, Organized, Interpersonal
Skills, problem solver.
Have 6+ years of office experience.
Knowledge of Internet, Microsoft word, outlook, excel
and publisher.
EDUCATION Graduated from Sanger High School, attended one
semester Fresno City College.
Certificate received from Community Trade and Technical
Institute for Computer and Office Automation 3/14/96
Certificate received from Clovis Adult School for Medical
Terminology 6/2005
EXPERIENCE
07/27/10 to present with Act 1Temp
Agency.
(Jeanette Pentsa - Act 1 6049 North Palm Avenue Fresno, Ca
93704 Ph: 435-8762)
04/15/10-6/30/10
Interpreting in a Medical setting
for a month, than became office assistant, filing, answering
Phones,typing letters,taking care
of plants in office.
(Empowerment Institute, Inc 5674 E
Clinton Ave Fresno Ca 93727. 559-***-****)
(Gap in between looking for a job)
3 /9/2006 to 02/03/10
DAV (Disabled American Veterans) Transportation
Coordinator/Office Assistant.
Oversaw three DAV Van Routes and 30 Volunteer drivers.
Scheduled two routes of transportation for Veterans to and
from theVA Hospital. Office Duties: answer phones, fax, file,
data entry, prepare monthly calendar schedules, prepare end
of the month reports, and keep track of mileage, gas cards,
gas receipts, and each driver's hours. Keep track of Van
repairs Recruit volunteer drivers. .
Assisted Service Officer as Administrative Support: with
mailing Veteran's benefit paper work. Set up sign in sheets
for Veterans. Take messages, assist in greeting Veterans and
direct Veterans where needed in the VA Hospital.
Inter Office: Keep track of time card, retrieve mail, and
order supplies for office.
Used bi-lingual skills when needed
(VA Medical Center 2615 E. Clinton, Rm E108A, Fresno
Ca) Main Office in
Santa Fe Springs, Ca Mike Burns
09/2005- 2/2006
Administration/Reception
Temp sent out to assist other companies with my skills and abilities
while looking for a permanent job.
(Denham Personnel Service 1540 E Shaw Fresno, CA
222-5284)
08/15/05-09/23/05
Receptionist/Front Office
Greeted patients, visitors, and vendors, scheduled
appointments, got encounters ready daily, prepared and filed
charts, did data entry all insurance, took co-pays,
directed incoming calls, made
sure lobby was clean and tidy for our patients, faxed
prescriptions to pharmacies and therapy offices, made new
patient charts color coded. Used my bi-lingual skills when
needed. Doctor down sized his practice stayed short time with
company.
(Regional Hand Center 2139 Beechwood Ave Fresno, CA 322-
6600)
02/14/2005-08/12/2005
Medical Office Assistant II Ambulatory Dept.
Did Front Office, greeted patients and scheduled appointments,
provided office and clerical support to nurses and doctors.
Used bilingual skills to interpret to Spanish speaking patients
as needed.
(University Medical Center/Community Hospital 445 S. CedarAve
Fresno, CA
459-4000)
01/2005-2/11/2005
Did temporary work for SBC phone books, making phone calls to
make sure they
Received their phone books, distributed phone books to homes.
08/02/04-12/29/04
Administrative/Customer Service
Provided Admistrative Support to owner.
Scheduled cleaning assignments to cleaning routes.
Created spread sheet in excel for the window cleaning service.
Did data entry and kept a log of routes, assisted H.R in
streamlining in application process. Assisted payroll, Opened
and closed office.
(Molly Maids 2310 Gettysburg St Fresno, CA
225-4387)
05/2004-08/02/2004
A Temp sent out to assist other companies with my skills and
abilities while looking for a
Permanent job.
(Denham Personnel Services 1540 E Shaw Fresno, Ca
222-5284)
04/16/2004- 05/2004
Training for managerial position, learning office procedures. .
(Jerry Smith & Assoc. 1629 Pollasky Ave Suite 111 Clovis, Ca
325-0494)
02/12/2004-04/08/2004
Assisted Medical Transcriber, Assisted Workman's Comp.
Transcribed Physicians notes, down loaded progress reports from
service,
Spelled checked errors, made appointments for workman comp
patients with specialists,
Used bilingual skills when needed to assist Doctor or staff.
(Primary Care Consultants 255 W. Bullard Clovis, Ca
297-1300)
Job gap 07/16/2003-02/2004 Moved to California, cared for
A family member who was ill, unemployed
03/06/1998-07/2003
Office Assistant & Spanish Interpreter
Assisted Human Resources, scheduled employee orientations,
Recredentialing specialist, Managerial support,
Got orientation packets ready, created in excel spread sheet to
kept track of
Drs. Dea's, insurances, licenses, and I-9s.
Assisted the Spanish Speaking Community making doctor
appointments, assisted the Diabetic Care Department with
translating better diets.
( Longmont Clinic 1925 West Mountain View Ave Longmont,
Colorado 1-303-***-****)
References:
Mike Burns Supervisor Disabled American Veterans
Jeanette Pentsa Act 1-559-***-****
DeAnna May
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