Customer Service Sales

Mirna Eugenia Jaime

******@***.***

P.O. Box ****

Malta, NY 12020

Mobile: 518-

***-****

______________________Bilingual {speaks, reads, writes

Spanish}_______________________

MBA in Management and BA in Computer Information Systems, University of

the District of Columbia, 1985-1987

Seek the Challenging Position of a Customer Service Rep/Graphic Designer

. Offer more than 15 years of experience in the Computer Information

field.

. With excellent knowledge of modern office practices and procedures

. Knowledge of using: database and other office software and equipment,

MS spreadsheets and word processing software packages, organizing data and

materials, preparing reports, documents accurately and efficiently.

. Strong ability to interpret, apply and explain applicable policies

and procedures; research information and solve customer service problems.

Website Designer September 2010

Using CSS technology developed/designed the Omeletteking.biz website for a

local and well established business in Saratoga Springs, NY.

Enumerator at the US Census Bureau, Malta NY April-June 2010

. Worked in the Malta/Albany NY community as an Enumerator; going

door-to-door conducting brief personal interviews with neighbors, helping

them to complete their census questionnaire. Located households; explained

the purpose of the census, conducted brief personal interviews, helped

neighbors complete their 2010 Census questionnaire, and recorded responses

on paper forms. In addition of being enumerator, I was trained to

fingerprint the Malta team.

Web Designer Consultant/Customer Service Rep/Help Desk Stream of Words an

Internet based store business, States of MD, DE, NY

2004-2010

Responsible for:

. Manage day-to-day business sale activities and revenue growth through

on site visits to customer job sites in addition to cold calling via

telephone as necessary.

. Created a web business store Stream of Words.

. Designed the web page and content, advertisement, sales, designed

products; incorporated merchant Paypal services.

. Troubleshoot, developed, designed, and tested a website using HTML.

. Plan and organize business strategies to achieve monthly desired sale

results.

. Identified customer needs and react appropriately while understanding

market conditions and local competitor pricing.

. Provided exceptional communication skills including face-to-face

interaction

. Analyzed customer needs, present solutions and add value through

delivery of products and services.

. Resolved customer complaints and researching account information.

. Commitment to customer service: with the ability to build productive

relationships, resolve complex issues and win customer loyalty.

. Looked after the clients and met their requirements.

. Work well in a fast-changing environment that requires a high degree

of multitasking. Follow up with customers in a timely manner

. Effective sales: negotiating and closing skills.

. Knowledge of principles and methods for: showing, promoting, and

selling products or services.

. Offer best solutions, refunds and discount coupons.

. Interview hire and train employees when additional staff needed.

As a Database Analyst with Trifaro Ent. in Latham NY 2007

. Performed database analysis, designed the new Customer Orders Invoice

system per specifications.

. Performed database troubleshooting, programming, setup and

installation.

. Tested and trained personnel with the new designed system using MS

Database 2003 on a Windows XP system.

As Help desk for NY Bar Exam/Office Team/MarketForce 2008-2009:

Identified and solved NY bar examination hardware/software/connectivity

problems, as well as troubleshoot configuration problems for over 100

students.

. Responsible for answering calls in an inbound call center environment

responding to questions in regards to the product carried on the

Internet.

. Responsible for calling and recruiting old and new registered agents;

for short term or weekend commissioned assignments.

. Responsible for surveying client's.

Key Accomplishments:

Contributed to more than $3,000 sales during the 2008 black-Friday

thanksgiving weekend working as a Seasonal Sales Representative in Wilton

NY 2008.

Software: Java, MS Visio, Powerbuilder, Corel, Corel-DRAW, Corel-PHOTO-

PAINT 5 and 8, Acrobat, MS Visual C++ v6, MS Visual Basic v6, MS Word,

PowerPoint, MS Excel, Outlook, MS Project, Corel WordPerfect 8, Dream

Weaver, Adobe Photoshop, Adobe Illustrator, MS Frontpage, HTML.

Databases: DB2, Powerhouse, DBASE III-Plus, RDB, MS Access 2003, SYBASE,

SQL Server 7.0, SQL Server 2000.

Browsers: Netscape, Internet Explorer, Mozilla Firefox

O/S: Windows 98, Windows 2000, Windows XP, Windows Vista, MAC, Linux.

Contact this candidate