Customer Service Engineer

GERRY GORDON HARDIN JR

**** ****** *** ******** *.C. 28052

HOME: 704-***-**** CELL: 704-***-****

*********@*****.***

CUSTOMER SERVICE TECHNICAL ENGINEER

Profile More than 5 years' successful experience in

customer service and support with recognized

strengths in problem solving and trouble-shooting,

sales staff and manufacturing support,

planning/implementing proactive procedures and

systems to avoid problems in the first place.

Possess solid computer skills involving Corob

Software utilizing DOS, Windows OS excluding Vista

and Windows 7

Ability to train and instruct customer service

employees and Sub-Contract Technicians on how to

diagnose and complete repairs by telephone while at

the jobsite working on the machines. Also assisted

customers by phone on how to correct some problems

themselves so they could continue to use the

machines.

A team player, acknowledged as "Total Quality

Customer Service Professional."

Well known in the Paint Manufacturing Field as

being a specialist with Corob Dispensing Equipment

and their electronics.

Employment CPSColor Equipment Inc, Concord, NC 2005 -

2010

Customer Service Technical Engineer

Took customer calls covering the United

States, Canada, Mexico, All of the

Caribbean and Puerto Rico. Diagnose

problems by telephone then generated work

orders and part orders so technicians

could make repairs. Assisted Technicians

by phone on how to make repairs

Traveled and Repaired, Calibrated Corob

Paint Equipment utilizing Taco, Trigen and

CBMaster electronics. Trained customers on

how to use equipment and Technicians

onsite on how to make repairs. Solved

computer-programming issues utilizing DOS,

Windows OS excluding Vista and Windows 7.

Quickly and effectively solve customer

challenges.

Rampage Sport Fishing Yachts, Navassa, NC 2003 -

Mechanical and Electrical Assembler 2004

. Assembled engines and drive trains and

all other components in the engine

compartment, rudders,

propellers etc.

Terex Corp, American Crane Division, 1985 -

Wilmington NC 2001

Quality Control Engineer 8-Years, Assembly

Scheduler 8-Years

Education Central Piedmont Community College, H. S. 1979

GED

References Furnished Upon Request

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