Customer Service Human Resources

PROFESSIONAL SYNOPSIS

Charismatic and driven professional with strong organizational,

coordination, communication and corporate setting exposure. With varied

industry knowledge which range from customer service, retail, record

maintenance, administration and exemplary computer capabilities. Looking to

align myself within a global lifestyle brand focused on propelling their

business forward while furthering my business knowledge and expertise.

Core Knowledge and Skill Areas:

Intern Relations Event Coordination Confidential Research

Intern Development Problem Solving Oracle/Taleo

Intern sourcing People Skills Microsoft Office

Reporting File Maintenance Immigration processes

Recruiting Multi-tasking/Efficiency Meeting Deadlines

PROFESSIONAL EXPERIENCE

administrative assistant, OPENLINK FINANCIAL, UNIONDALE, NY September

2010- Present

As acting administrator to the Human Resources group I assist with various

projects, initiatives as well as events. Utilizing previous learned skills

as well as my education to assist with meeting scheduling, event

coordination and report preparation.

< Helping with the implementation of Oracle.

< Maintain meeting/conference room bookings

< Processing various benefit invoices.

< Assisted with the coordination of "Employee Appreciation Day" as well

as "The Flue Clinic"

< Providing materials for Benefits Orientation

< Processing International/Domestic Background investigations.

< Preparing Spreadsheets to import into Oracle

< Providing Parking permit processing

< Coordinating testing Open Houses

< Acting liaison between candidates and hiring managers as well as

extending offers

Human resources group intern, OPENLINK FINANCIAL, UNIONDALE, NY Summer

2010

Initial recruiting, database and file maintenance as well as overall

administrative support. Assisting the Human Resources group with any

projects or implementation of processes where needed.

< Building orientation and offer letter packages. While maintaining

inventory of all HR related forms.

< Administering and processing New Hire paperwork

< Organizing, updating and maintaining personnel, medical and benefits

files

< Reviewing and filing all I-9 forms. Maintaining I-9 documents to

remain in compliance with government regulations.

< Administering of onsite tests.

< Adding applicant information into Microsoft Access database

< Handling the scheduling of interviews, including all meeting logistics

< Provide administrative support to department on various HR projects

and initiatives

< Exposure to Visa/H1-B/Immigration processing.

< Assisting with the implementing of various wellness programs company

wide

< Assisted in the coordination of a "Health Fair" event.

< Organizing and reporting statistical information based on company

surveys.

< Provide telephone/Acting receptionist coverage as needed

RECRUITING ASSISTANT, SLEEPY'S, HICKSVILLE, NY Nov 2009 - March 2010

Ensuring the overall smooth functioning of the department, as well as

supporting all recruiters on various projects on a day to day basis.

Generate numerous reports while helping to orchestrate and implement a

credit based internship program.

< Route resumes that come in via email/mail while responding to

email/phone inquiries directed to the department

< Produce bi-weekly recruiting reports in Excel

< Enter new/update job requisitions and applicants into Oracle System

< Single-handily coordinated an Open house that garnered 240+ candidates

< Assisting with the staffing/sourcing of resumes for events in new

Markets

< Daily functions include administering reference checks, logging

background checks as well as utilizing job boards to seek qualified

professionals for various positions.

< All other Administrative tasks and projects as needed.

Internship Program & College Relations Intern, SONY MUSIC, NY, NY Fall

2009

Actively involved in the ongoing search for qualified intern candidates.

Results included staffing 80-90% of interns for the fall semester. In this

role I utilized the Taleo based Sony system in order to pre-screen and

track qualified applicants as well as rendering administrative assistance

where needed.

< Kept track as well as logged intern hours to stay incompliance with

school guidelines

< Screened interns via phone and participated with the in person

interviewing process

< Created intern packets and maintained intern records for the last few

semesters

< Acted as support to the entire acquisitions department and assisted

where needed.

< All other Administrative tasks and projects as needed.

Customer service representative, GEICO, WOODBURY, NY May 2005 - July

2007

Provided specialized customer service for auto insurance patrons. As well

as provided general assistance, coverage counseling and problem resolution.

In this role I was able to utilize both problem solving skills as well as

my ability to multi-task.

< Provided top-notch service to both internal and external clients

< Processed insurance transactions and changes, while handling customer

concerns and inquiries

< Maintained above average call quality assessments throughout my tenure

< Assisted in updating training materials

PROFESSIONAL DEVELOPMENT

Bachelor of Science

Business Management

Farmingdale State College, Farmingdale, New York

December 2010

Associates in Applied Science

Marketing

Nassau Community College, Garden City, New York

2007

References available upon request

Contact this candidate