Customer Service Data Entry
Resume:
Skills Summary
ICD-* & CPT coding HIPAA & PHI Excellent written & oral
Detail-oriented compliance skills
General office skills Customer service Excellent time
Insurance verification Supervisory skills management
protocol Computer skills Data Entry
Report preparation
Professional Experience
COMMUNITY ACTION Partnership OF SAN BERNARDINO COUNTY
SAN BERNARDINO, CA May 2010
o DATA ENTRY/CASE MANAGER
o Data entry for all new low-income family applicants including
HOH; client demographics; financial data; and family data.
o Responsible for ordering housing structural supplies/applicances
for qualifying applicants.
o Daily productivity goals that support monthly and yearly
projections.
o Engenuity software.
o Tempoorary assignment through Apple One.
Technical Documentation writer/training developer
WALT DISNEY COMPANY
ANAHEIM, CA May 2001 - October 2004
o Standard Operating Procedures
o Captured technical information and transcribed into written
form.
o Created customized visual aids for individual venues.
o Produced Entertainment Department New Hire tours with guide
books and flash cards.
o Produced 15 new department venues and maintained continuous
changes.
o Facilitator & Developer
o Training Developer for 360 employees.
o Developed 6 Train-the-Trainer and Lead programs.
o Facilitated classes and scheduled employees on rotating basis to
attend classes.
o Assessments
o Developed Knowledge Assessment and Performance Assessment tests
to gauge Cast Members knowledge and skill retention.
o KAPA tests officiated into Disney's CyberDocs and Legal
Department.
o Staff
o Maintained annual budget.
o Team support of 1-4 Cast Members.
o Coordinated approvals within proper timeframes for the
Entertainment Department; Legal Department; Cast Services; Guest
Services; Environmental Services; and the Disneyland Fire
Department.
DR. DONALD SPAULDING, O.D.
Upland, CA July 2000 - February 2001
o Patients
o Assists patients with eyewear selections.
o Educate and instruct patients on how to care for contact lenses and
correct application.
o Accounts
o Daily collection of account payables/receivables.
o Daily handling of cash with patients.
o Explained insurance benefits to patients and COB.
REALTOR
Inland Empire/Orange County
1998-2001
o All aspects of assisting clients in buying and selling real estate.
Relavent Experience
VOLUNTEER
LOMA LINDA UNIVERSITY MEDICAL CENTER INTERNATIONAL HEART INSTITUTE
October 2009 - March
2010
o Clerical
o Collect patient unit information on a daily basis and cross
reference with locator information and scheduling documents
o Update daily patient tracking records.
o Mail patient correspondence.
o Patient visitation.
INTERNSHIP
DR. SUSAN BIEGEL, M.D., INTERNAL MEDICINE
September 2008
o Customer Service
o Assisted patients with registration packets.
o Answered incoming calls.
o Confirmed & scheduled appointments.
o Took patient history and vitals.
o Coding
o Abstracted medical records of diagnoses for ICD-9 and CPT codes.
o Usage of Alteer software.
o Insurance
o Insurance verification for all third-party carriers via
telephonically or internet.
o Scanned all medical records and various patient records.
o Followed-up on denied claims.
Education
U.S. Colleges of Health & Human Services - Anaheim, CA
February 2009
Advance Medical Coding
HONORS GRADUATE
Perfect Attendance
Certification
Certified Professional Coder - A
License: 01111320
Affiliations
Olivas Adobe Family Historical Museum
American Academy of Professional Coders
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