Customer Service Administrative Assistant

Jameelah S. Harden

***************@*****.***

*** ******* ******

Jersey City, NJ 07305

Phone: 908-***-**** (c) 201-***-**** (h)

CAREER OBJECTIVE: Result-oriented individual dedicated to achieving customer satisfaction as well as

meeting or exceeding company expectations, looking to secure a challenging position that allows me to

contribute my customer service, office support, sales and computer skills.

QUALIFICATION SUMMARY: More than three years of professional experience providing office

administrative, clerical, sales and customer support, including handling confidential information; a strong

rapport with customers, extremely skilled in word processing as well as computer skills in spreadsheets.

Accustomed to going above and beyond, meeting tight deadlines and excellent telephone etiquette.

EDUCATION: Monmouth University W. Long Branch, NJ

August 2003 – May 2007

SKILLS:

Microsoft Office (Word, Excel)

Various Database Applications

Strong organizational and administrative skills

Strong ability to operate in a fast paced, multi-task environment

Excellent communication, interpersonal and customer service skills

Able to work effectively without supervision

Equally effective working independently or in a team environment

Highly motivated, patient, enthusiastic, willing to assume responsibility

Highly detail oriented with excellent follow-up and tracking skills

Able to accurately prioritize workload and exhibit flexibility required to adapt to

changing needs

WORK

EXPERIENCE:

2010 SNI Companies (The MCS Group) Newark, NJ

2009 Atrium Staffing (Children’s Place) Jersey City, NJ – Customer

Service Representative

Responded to customer telephone, email or written mail

inquiries about company marketing programs, website, store

experience, product availability and order status

Handled a call volume of 50-100 calls per day

2007-2009 Vonage Inc., Holmdel, NJ – Customer Service Representative

Ensured maximum customer satisfaction, loyalty and brand

awareness through effective problem prevention and resolution

Tactful resolution of all inbound customer inquiries

Responsible for providing excellent customer service

Catered to the individual needs and concerns of clients

Handled a call volume of 80-100 calls per day

PAGE TWO Jameelah S. Harden

2003-2007 Millwood Inc., Carteret, NJ – Shipping & Receiving Clerk

(Administrative Assistant)

Verified and kept records of incoming and outgoing shipments

and prepared items for shipping, interfaced with shipper

software to place outgoing shipping orders

Compared identifying information and counts, weighs, or

measures items of incoming or outgoing shipments to verify

information against invoices, orders, or other records

Generated daily reports for all charges delivered and received

Confirmed clerical computations against physical count of

stock and adjust errors in computation or count

REFERENCE(S): Furnished Upon Request.

Contact this candidate