Customer Service Sales

Shaundra Hudson

*** ***** *****

Alabaster, Alabama 35007

205-***-**** (home)

E-mail: ********.*.******@*****.***

CANDIDATE PROFILE

Experienced professional highly motivated and sales oriented. A capable,

service oriented, and resourceful team player and future leader who learns

quickly, is patient with complexity, and is trustworthy and responsible.

This candidate has consistently demonstrated leadership ability, excellent

oral and written communication skills and possesses a strong desire to

succeed. Expertise is broad in scope, and includes the following skills:

. Sales(inside and outside)

. Banking Experience(two years)

. Marketing

. PC Operating Systems

. Networking

. Project Coordinating

. Strong negotiating skills

. Great Organizational skills

. Credit Counseling Experience

Education

University of Alabama at Birmingham- Marketing Major-3 years

completed.

EXPERIENCE

Portfolio Recovery Associates, LLC - HOOVER, ALABAMA June 2010-present

Collection Representative II (call center)

. Provided effective customer service to account holders

. Multi tasked through multiple systems to perform job

. Make 300 calls per day inbound and out

. Meet Goals and quotas each month(exceed my goals by 487% 1st

month,& 393% second month)

. Effective use of persuasive and negotiating skills

. High close right of 69% on promise to pays

Crown Automobile- Birmingham, al August 2009-April 2010

Client Advisor

. Make outbound calls to existing and new clients

. Advise clients on the right vehicle selection

. Work with Finance dept to create the appropriate financing options

. Meet and exceed weekly sales goals

. Conduct meetings to motivate team and set weekly goals

. Maintain a positive client relationship

. Negotiating payments and contracts

. Collect on past due accounts

. Telephone etiquette for selling over the phone

CARMAX AUTO SUPERSTORES - HOOVER, ALABAMA 2003 - 2009

SENIOR SALES CONSULTANT and Business Office Associate

. Provided effective customer service for over 150 customers per

Day(Business Office)

. Title administrator and Dmv Administrator(business office)

. Process over 50 credit applications per day

. Average 18 units per month as a Senior Sales Consultant

. Sales mentor- train new sales consultants, Directors and President's

club

. Speak with banks to find financing for vehicles

. Implemented meetings for sales floor training

. Spoke directly with lenders to close financing options

DEVELOPED TECHNICAL SKILLS

. Computer literacy: IBM/PC and Apple Macintosh systems

. Windows Vista, Windows XP, Windows 2000 and earlier versions, MS DOS,

Microsoft Professional Package (MS Word, PowerPoint, Access, Excel)

. Internet applications and various email clients

. Business Systems knowledge: Keyboarding (approx. 50 wpm), FAX

machines, copiers, printers

COMMUNITY INVOLVEMENT

Aids Alabama Feeding the Community

2001 -- 2009

. Volunteered cooking and serving food for 150 guests each shift

. Provided a welcoming and supporting environment

. Assisted in providing programmed activities for guests

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