Customer Service Sales
Resume:
Vicki L. Clark
Olive Branch, MS 38654
**********@*****.***
Logistics professional with experience in US and international
transportation and trade operations, analysis, process optimization, and
innovative decision-making.
Demonstrated success in the development and implementation of new processes
improving efficiency, productivity and security.
. Certified Green Belt with realized savings of over $1.5m.
Achieved 40% reduction in theft, loss, and damage by improving
packaging and palletizing procedures. ($600K)
$200K savings in dimensional weight charges by implementing design
changes.
$250K savings by optimizing and implementing freight consolidation
program with truckload routing matrix
Designed and implemented process flow and transportation program for new
PDC.
Co-wrote and executed business plan to establish first successful core-
competency freight payable provider in Europe (Brussels, Belgium) opened
January 2000.
Full P&L responsibility for European operations ($500K with 7 employees
the first year)
12 customer sites implemented during first 12 months through
collaboration and partnerships with clients.
Overcame cultural and human resource difficulties to produce first
revenues in only 6 weeks.
Innovative team-builder, motivator and mentor, creative thinker with unique
problem-solving skills, an effective change agent. Intensive relationship
and customer service focus built on listening and interpersonal skills.
__________________________________________
MBA, Christian Brothers University, 1999
BBA, University of Memphis, Logistics/Marketing, 1997
AS, Dyersburg State Community College, 1995
Certified Transportation & Logistics Professional, 1999
HazMat Certification 1993, 1995, 1997
US Customs Brokers License #27650
_______________________________________
Experience
Flextronics Logistics Memphis, TN
2003-Present
Regional Trade Manager, Americas - Liaison with Global Trade organization
and sites to define and implement Best Practices, Escalation for Customs
issues, Broker operations management, new customer implementation and
divestitures, special projects including post-entry audit and ACH payment
of duties and taxes. Interface with IT to design Trade tools.
Freight and Trade Compliance- Customs compliance, freight payables process
analysis, inbound and outbound freight coordination and contract
negotiation. Customer support. Forklift fleet lease and maintenance.
Six sigma green belt.
Ring Container Technologies Oakland, TN
2001-2003
Customer Service Manager - Sales Support for New Product Development,
Business Development and Field Sales. Coordination of Transportation
functions with Sales requirements. Process design and development for
pricing, obsolete inventories, and plant functions. CRM implementation
team leader. Streamlined, designed, mapped and automated business
processes for inventory issues, claims, and sample requests.
AIMS Logistics, LLC/ AIMS Europe S.A. Memphis, TN/ Brussels, Belgium
1999-2001
Managing Director - Founder of international facility in Brussels, Belgium,
offering freight payable service to Fortune 500 clients in the European
marketplace. Responsible for all office functions including office set-up,
staffing, training, marketing and sales presentations, office network, new
business implementation.
Arrow Electronics, Memphis, TN
1997-1999
Sr.Transportation Analyst/Manager - Coordinated transportation operations
of 300,000 S.F. distribution facilities, including training, rate
negotiation, claims, process optimization and program implementations,
liaison with corporate office, sales headquarters, warehouse management,
newly acquired companies and freight vendors
Komatsu America International Company, PDC, Ripley, TN
1991-1997
Sr. Transportation Analyst - Coordinate traffic office activities including
domestic and export air, ocean, LTL and truckload shipments, claims,
customer service and invoicing. Special projects included EDI and parts
freight classification audit.
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