Customer Service Software

Amir Ahsan

*** ******** **. *.

Gretna, La. ***56

Phone: 504-***-****

E-mail: *******@***.***

Citizenship: U.S. citizen

Objective

Seeking an information technology position to utilize more than 6 years of experience in

technical support and software development.

Education

B.S., Computer Science, University of New Orleans (Fall 2010)

Information Assurance concentration G.P.A.: 3.75

Courses taken in I.A. include: Computer Security, Network Security, Computer Forensics, and

Reverse Engineering.

Electives included Business Application Development, Microeconomics, and System Analysis &

Software Design.

Experience

Help Desk Student Worker Manager (April 2006 – January 2010)

University of New Orleans – Computer Center (2000 Lakeshore Dr., New Orleans, La. 70148)

Provided face-to-face as well as telephone and e-mail technical support to entire university

community of faculty, staff, administrators, and students..

Supervised and trained 12 student workers each semester at the university computing center helpdesk.

Assisted hundreds of users with various software packages as well as diagnosed and rectified a large

spectrum of hardware and software problems.

Co-implemented and co-conducted training sessions for HEAT, a call center software package for

tracking and resolving all software and hardware issues.

Conducted student worker training sessions for PeopleSoft, Blackboard, computer networking,

various e-mail setups, and general customer service skills.

Student Worker (September 2004 – April 2006)

University of New Orleans – Faculty/Staff Resource Center (2000 Lakeshore Dr., New Orleans, La. 70148)

Managed computing lab reserved for university faculty and staff.

Assisted in setting up and conducting training workshops for MS Excel, MS Outlook, and MS

Access, as well as web development software such as Dreamweaver.

Developed and maintained system for scheduling training sessions and e-mail correspondence with

campus faculty and staff.

Computer Skills

Languages:

Proficient in Java, C++, FORTRAN, and HTML.

Familiar with C, C#, Haskell, and PHP.

Operating Systems: DOS, Windows XP/Vista/7, Linux, Ubuntu.

Software: MS Office suite, MS Visual Studio, IDA Pro, FTK Analyzer, PeopleSoft, Blackboard, and

HEAT.

Contact this candidate