Customer Service High School
Resume:
Jamie Gloria
********@*****.***
San Antonio, TX 78244
OBJECTIVE:
Entry level Computer Support Technician willing to take on any challenge you can offer me
TECHNICAL QUALIFICATIONS:
Expieriene with Microsoft Windows XP, 7, 2000, Vista
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Worked with Infradesk ticketing system
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Supported a website called Aimsweb
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Experience with Server 2003 Enterprise
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Have the best customer service i can provide
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TECHNOLOGY EXPERIENCE:
Help Desk 7/2010 to Present
Pearsons Education
San Antonio, Tx
Helped users with the website we supported
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Password resets
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Tracked every call with our ticketing system Infradesk
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Gave customers satisfaction through our website
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Did account merges in aimsweb
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Consultant 9/2008 6/2010
San Antonio, TX
Removed Virus, Spyware, Malware
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Setup printers
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Small networks
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Built computers
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Did Installs of microsoft products such as, XP,7, Vista
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Managed a Server network at school
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Experience with VMware
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Data Recover
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OTHER EMPLOYMENT EXPERIENCE
Help Desk Zachry 3/2008 11/2009
Supported end user with printer issues
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Failed drivers
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Reset passwords
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Did some hands on like configure a computers
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printer setup
EDUCATION
High School Diploma, Harlandale High School, San Antonio, Tx, (8/2008)
Computer Support Technician, Kaplan College, San Antonio, TX (11/2010)
Coursework: Computer Support Technician
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