Customer Service Data Entry

Norma Morrobel

** ***** **. *** *****

Waterbury, C.T 06704

Home 203-***-****

Cell 646-***-****

E-mail: *****.********@*****.***

WORK EXPERIENCE:

**/**** ** **/**** Utopia Home Care Waterbury, CT

Receptionist

. Greeted all patients

. Answered phones and provided outstanding customer

service

. Performed all basic office duties including

faxing, filing, and data entry

. Maintained all scheduled patient appointments

. Assisted office manager with payroll.

. Maintained inventory of all office supplies

. Updated on call books weekly and kept practical

registered nurses up to date with all their

patients' charts and appointments.

. Distribution of all incoming and out going mail.

9/2006 to 6/2008 Hanger Prosthetics and Orthodontics York,

PA

Front Office Assistant

. Performed all basic office duties including

faxing, filing, and data entry

. Rooming patients, filing, faxing, data entry,

verifying insurance for central PA

. Performed all accounts receivables and accounts

payable

. Answered multi-lined phones

06/005 to 03/2006 Gateway logistics Sherwsbury, PA

Customer Service Rep. /Ass Logistics Coordinator

Creating bill of lading

Taking customer orders through phone, fax or email and entering into

Internet based tracking system.

Schedule shipments, via multiple freight carriers for customers in the U.S.

and Canada.

Track and send confirmation of shipments.

Handle all customer concerns and complaints in a professional manner.

06/2003 to 05/2005 Hanover Direct York, PA

Customer Service Representative

Generate correspondence; assist with mailings, record keeping

Data entry

Filing, faxing, operate switchboard

Provide customer service

Answer Product Questions

Navigate through multiple screens

8/2002 to 12/2002 Montesure CMO Bronx, NY

Data Entry clerk

Generate correspondence; assist with mailings and record keeping

Data entry Filing, faxing, operate switchboard Provide customer service

9/2001 to 8/2002 Housing Work Shop

Customer Service Representative/Receptionist

Generate correspondence; assist with mailings and record keeping

Manage A/R relations

Assist clients using excellent customer relation skills

Operate switchboard, data entry, filing, faxing

9/2000 to 9/2001 Councilman Ruiz Bronx, NY

Front Desk Receptionist

Provide clerical support to Administrator

Generate correspondence; assist with mailings and record keeping, running

deposit tapes

Data entry of constituent's information

Assist clients using excellent customer relation skills at front desk

Operate switchboard, faxing, filing, general computer skills

Voter Registration drives

SKILLS:

Accounts Receivable

Proficiency in Microsoft Word, Microsoft Excel, Microsoft Access

Knowledge of efficient office procedures and office etiquette

Excellent written/oral communication

Bilingual (Spanish)

Excellent working knowledge of English grammar, spelling and punctuation

Ability to understand and carry out oral and written directions with

accuracy

Ability to work with little or no supervision

Ability to maintain confidentiality

Ability to operate standard office machines

Record keeping and reporting

General correspondence and mailings

Typing 40-50 wpm excellent data entry skills

EDUCATION:

June 1992 Martin Luther King Jr High School

Manhattan, NY

REFERENCES:

Excellent references upon request.

Contact this candidate