Customer Service Administrative Assistant

Nancy Park

**** ***** ******

Birmingham, AL ****0

Cell Phone: 205-***-****

Home Phone: 205-***-****

Email: ************@*****.***

Objective

To further the experience achieved in business office operations, including A/R,

A/P, legal and medical office administration, payroll, customer service, and more.

Education

Jefferson State Community College Birmingham, AL 2002 2005

Associate Degree in Business – Medical Support Specialist

Shades Valley High School Birmingham, AL 1994 1998

Obtained GED

Qualifications and Skills

Two + years experience in a medical billing office, experienced in Microsoft

programs: Word, Excel, Access, Windows, PowerPoint, QuickBooks, Great Plains,

type 50+ WPM, 10 key calculator, customer service, telephone skills, proficient in

filing, editing, office procedures, accounting, medical terminology, and legal

terminology.

Employment

Administrative Assistant 12/2007 07/2010

Patterson & Wilder Construction Company, Inc. Pelham, AL

Duties: Performed administrative and office support activities for multiple

supervisors, fielding telephone calls, receiving and directing visitors,

word processing, sorting and distributing mail, filing, and faxing. Knowledgeable

in Word, Excel, Great Plains Accounting Software, PowerPoint, accounts payable,

accounts receivable, payroll and human resources, managing databases,

spreadsheets, handling e mail correspondence, schedule and coordinate meetings,

interviews, appointments, events and other similar activities for supervisors.

Office Assistant/Private Collection Specialist 09/2005 09/2007

Golden Ventures, LLC Central Billing Office Birmingham, AL

Duties: Monitored private account receivable balances in the healthcare industry

and took progressive collection action to ensure timely payment, while providing

excellent customer service. Identified and initiated progressive collection actions on

delinquent private pay balances, documented accounts and results on progress

record, utilized collection tickler system to document and follow up on payment

commitments, reported status of accounts to supervisor upon demand and/or as

scheduled, participated in monthly A/R reviews, daily use of Excel, Word, and

Mainframe computer systems. Managed confrontational collection calls in a

controlled, courteous, yet resolute manner.

Administrative Assistant – 08/2004 – 04/05

Indianwood Building Company/Indianwood Apartments Pelham, AL

Duties: Scheduled meetings and appointments for clients, potential clients, and

subcontractors, sorted mail, entered A/P invoices in accounting program, issued

checks for accounts payable and payroll on a weekly basis, organized and

maintained paper and electronic files, handled financial transactions and record

keeping, produced financial statements, and prepared reports, customer service

with clients via telephone, mail, and ran errands.

Legal Secretary – 04/2003 – 08/2004

The Law Office of Richard Frier Birmingham, AL

Duties: Scheduled meetings and appointments for attorney, sorted mail, kept

calendar for attorney’s court dates and other important dates, answered calls from

potential clients, made appointments for clients, greeted clients, helped clients with

paperwork to be filed with the Bankruptcy Courts, helped prepare and then filed

paperwork with the Court, ran errands, handled payments made to the attorney,

made deposits for the attorney, maintained all paper and electronic files, organized

attorney’s daily agenda, and provided excellent, very detailed, communication,

organization, and customer service with clients, other attorneys, and court staff,

and attended hearings with attorney for educational purposes.

Cashier/Assistant Front End Manager 12/1995 – 01/2001

Winn Dixie Cahaba Heights, AL

Duties: Started as a cashier, ringing up customers, maintaining excellent customer

service skills, handling cash, checks, credit/debit cards, promoted to the Customer

Service Desk, handled checking out customers, while checking in/out laundry,

processing Western Unions and Money Orders, answering the phones, helping

customers with problems, promoted to Assistant Front End Manager, working in the

cash office, overseeing at least 10 cashiers and baggers at any given time,

reconciled all cashier’s tills, balanced and reconciled cash office, prepared bank

deposits, prepared financial reports generated by the computer system for the

manager on duty, upon the end of my shift, made sure the front end of the store

was neat, clean, and employees were busy and the customers were happy.

References available upon request

*Salary negotiable*

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