Customer Service Account Executive

Alex Andrade

**** *. ****** **. *****, CA. *****

209-***-**** (Home) 209-***-**** (Cell)

****.***********@*****.***

CERTIFICATIONS

. Pre Licensing Certificate Life agent, State of California Department

of Insurance

. Home and Auto Insurance, Motor Club License

. Bilingual Spanish/English

EMPLOYMENT HISTORY

SMA Warehouse 05/01/10 to 06/01/10 Ceres, Ca

Order Selector

. Pricing products, ship orders to other store locations, clean, help

with other warehouse duties.

Salinas Farm Labor 06/01/09 to 07/01/2009 Lodi, Ca.

Time Keeper/Security

. Roll call shift/check and note employees coming in late.

American General 07/13/08 to 05/01/2009 Tracy, Ca.

Financial Representative

. Maintain good relation and continually review customer needs, Aided in

establishing a client base and maintained high sales percentage

through strong communication skills and product knowledge, Reconciled

cash and daily work Ship files UPS, Fed-Ex

. Prepare and present debt relief plans on every eligible loan, Review

production and compliance requirements by State and Federal

regulations monthly

. Collection specialist/maintain contact with 80 delinquent accounts

monthly

. Cashier, File Clerk, Telemarketer, Collection Blend, Inbound/Outbound

calls, Representative, Customer Service Blend, Walk In, Skip Trace

Accounts

Citi Financial 12/01/2006 to 07/12/2008 Tracy, Ca.

Senior Branch Account Executive

. Awarded employee of the month

. Created a database and compiled data necessary for monthly end

reports, Managed over 100 customer accounts valued at 100,000. Help

advise customers

. Cashier, File Clerk, Telemarketer, Collection Blend, Inbound/Outbound

calls

. Collection Specialist/Maintain contact with 70 delinquent accounts

monthly, Litigations/DMV reports

. Prepare and present debt relief plans on every eligible loan, Review

production and compliance requirements by State and Federal

regulations monthly, Achieved status of top salesperson in the region

Staples 01/01/2004 to 01/01/2005 Turlock, Ca.

Price Auditor

. Maintains time records/pricing, Inspects work in progress and finished

products to ensure packaging and shipping accuracy, Interprets company

policies to employees and enforced safety regulations

. Ensure that all delivery vehicles are operating safely, ensure that

all delivery routes are being carried out safely and efficiently

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