Jennifer Anne Counts-Sweet

**** **** ***** ****

Little Mountain, SC 29075

803-***-****

Objective: To secure a challenging position where my experience will be

utilized to a maximum mutual benefit.

Education: University of South Carolina, Columbia, SC

Studied: Psychology and Criminal Justice

Degree: Bachelor of Arts degree in

Psychology and a minor in Criminal Justice

Highlights: Played in the University marching band

Chapin High School, Chapin, SC

Studied: core curriculum

Highlights: Served in the Chapin High School band

(Numerous honors obtained while

in the band)

Participated in the Teacher Cadet

program

Nominated for

WHO'S WHO AMONG OUTSTANDING

HIGH SCHOOL STUDENTS

Served on the THOT

CLUB (teens helping other

Teens)

Summary of Qualifications:

. Experienced in lending (auto credit, personal loans)

. Experienced in reviewing customer information and making a sound and

informed business decision in accordance with all Underwriting

Policies

. Work effectively with individuals in a team environment with a wide

variety of employees in both management and non-management positions

. Experienced with handling bankrupt accounts

. Experienced with handling repos

. Experienced with bookkeeping and general office skills

. Detailed oriented

. Good customer service skills

. Effective communication skills, written,verbal and listening

. Professional telephone skills

. Ability to communicate with all levels internally and externally both

face to face and in writing.

. General Psychology and Criminal Justice Knowledge

Employment History:

Client Development Office II: Citifinancial Auto (a division of

Citigroup) Columbia, SC

February 2, 1998 to February 9, 2009

. Reviewed documents and /or information (i.e. book out

sheet,application,income,address, ect)related to decisioning for

completeness and accuracy and takes action as needed

. Follow up on unresolved contracts and pending applications regarding

(i.e. applications not funded,applications funded not booked,missing

stips)

. Communicates with dealerships regarding deals that need to be re-

approved based on information that has changed.

. Negotiated with dealerships on applications and pending applications

(i.e. approvals, conditions,denials)

. Decision loans based on company Loan Authority Matrix and Underwriting

policies

. Assist with the development and/or production of projections and volume

reports

. Generates reports related to buying.

. Communicates with dealer regarding a variety of different issues

. Works with Dealer Development Representative to build relationships

with the dealership in the area assigned (making field calls and dealer

satisfaction visits)

. Identify new business opportunities

. Educate dealer base on the type of products the company offers

. Follow up with F&I manager on approvals and conditioned applications

. Develops and maintains a positive working relationship with the DDR and

Branch Manager to ensure team success.

. As senior buyer trained new employees

. Assist with Loan Processing functions as needed

. Performed Manager duties in absence of manager

Assistant Manager/Buyer, Transouth Financial Corp. Columbia, SC (bought

out by Citigroup)

July 2000 to March 2004

Manager Trainee, Transouth Financial Corp Columbia, SC

February 1998 to July 2000

. Collecting Payments on past due customer

. Approving Loans (personal and auto )

. Banking duties

. Managing bankrupt accounts

. Handling repos (including sale of collateral and insurance loss)

. Customer Service

. Perform Manager's duties in the absence of the manager

. Field calling (collecting door to door)

. Group Trainer on New computer System in the District

. Tracking Delinquency on daily basis

. General Office duties

Support Manager, Moseley's Jewelers, Columbia SC

May 1996 to January 1998

. Build harmony between sales team, central office and support team

. Scheduling personnel

. Bookkeeping activities

. Motivate,train,organize support team

. Quality control of merchandise and repairs

. Overseeing credit applications

Credit Manager: Moseley's Jewelers, Columbia SC

June 1994 to May 1996

. collecting accounts

. Representing Moseley's in court

. Bookkeeping

. Customer Service skills through personal contact and via telephone

. Banking Duties

. (this position was part -time form June 1994 until January 1995 due to

college activities)

Sales Associate: Moseley's Jewelers, Columbia SC

August 1993 until June 1994(part-time)

. Assisted customers with jewelry needs

. Used organizational skills to keep proper order for merchandise

Cashier, Foodlion, Ballentine, SC

September, 1990 until august 1993 (part-time)

. received and dispersed cash funds

. served customers

Reference:

Brandy Dowling

P.O.Box 349

Isle of Palms, SC 29451

803-***-****

Ellen Hatchell

109 N Cable Road

Winnsboro SC 29180

803-***-****

803-***-****

Mary Nick

111 Turkey Pointe Circle

Columbia SC 29223

Contact this candidate