Customer Service Sales

DEVEREAUX D. HOOD

**** ******** *****, ***. #***

Oakland, California 94612

Home Phone 510-***-**** Email: ******@***.***

S U M M A R Y

Over twenty years in Customer Service in the Financial Institution sector,

over six years in Federal Operations and almost two years in the Airline

Industry. All these industries gave me successful and competitive working

strengths. I have received tangible commendations for superior performances

and tireless dedication while assigned. I have received a well-deserved

reputation, for a multitude of responsibilities, a conscientious attitude

and a extremely high level of maturity. Additionally, my superior degree of

flexibility and reliability to sustain a high quality of accomplishment

during reduced manpower, will make me the better candidate.

Please know this representation will be done with passion, confidence,

reliability and with pride.

W O R K H I S T O R Y

OSJ Admin Assistant, and Liaison, Wells Fargo Securities 10/_95- 6/_96

Successfully research and retrieve trade paperwork of Treasury Securities,

Stock, Mutual Funds, Fixed Annuities and UITs for OSJ review. Act as

liaison between the OSJ and brokers. Process paperwork for further

operational processing.

Compliance Svc.Rep., Wells Fargo Securities 01/_95-10/_95

A positive customer oriented "can do" position provided an excellent

opportunity to experience the Sales Process, the Compliance Process and the

commitment to mastering bank products. For example Annuity product

knowledge, Stagecoach Funds and non-FDIC insured products. Series 6/63

Licenses accomplished.

Sr. Securities Specialist, Wells Fargo Bank 11/_93-2/_94

Research reports and records on request. Collect interest from Financial

Institutions and maintain accurate control. Ensure all transactions

properly authorised & promptly processed. Answer questions from Trust

Administrators.

Sales Service Representative, Wells Fargo Bank 07/_92-11/_93

Responsible for successfully providing Customer Service to the bank_s IRA,

SEP and business retirement customers. I maintained and provided current

information regarding State and Federal regulations, tax restrictions and

plan benefits. I Conducted analysis and research for branch inquiries. I

made adjustments including credit and debit interest adjustments where

warranted. I was dutifully involved in all manner of customer

correspondence.

AA Degree, 1990/1 Honor Roll Student, Berkeley City College 1992

E?y u q m i e a ]

Y

UQ(L! ! ! ! !0

(wCr?nzj f b'^ZMV

R)

M-

I! # # # #!

E'i"i+i^i?i?i?W D 7

<

< n

na&T(T GGG:

<

< AnCn?axaza a a a'a

aaMa

a

T

<

'

n)

nj

a'

a"

a.

a-

a-

_=

<

^/ ?$h"7 h

AIQ07/16/1007/16/10

Contact this candidate