Customer Service Sales

LASHAWN A. REESE

**** ********* ***** * **. #*** ( Indianapolis, In 46250 (

*******.*****@***.*** 317-***-****

Qualifications Summary

Multi-talented Customer Service Professional seeking to apply strong work

ethic with a progressive company. I will bring to the company over 5 years

of excellent customer service with great interpersonal, written and verbal

communication.

PROFESSIONAL EXPERIENCE:

REPUBLIC WASTE SERVICE OF INDIANAPOLIS-Indianapolis, Indiana 2005-

Present

CUSTOMER SERVICE REPRESENTATIVE-CALL CENTER: CALL CENTER

o While being punctual and first point of contact I've proven the

ability of daily problem solving rather in office or with

unsatisfied customers in a high volume outbound/inbound call center.

? Sales: establishing residential, commercial and industrial

business accounts; emphasizing the benefits of doing business with

Republic Waste Services as well as any promotional offers.

? Negotiating when needed to secure an existing or potentially new

customer's account.

? Track record of professionally explaining any rate adjustments

(increases) to the customer's satisfaction. All responsibilities

require operating multiple screens.

? Increasing or decreasing service levels at customer's request

while negotiating prices.

? Cancellation of accounts per the customer's request through

Republic's Resi Software.

? Retrieving payments/payment posting. Processing delinquent

accounts. Accounts receivable.

? Establishing and maintaining C.O.D (cash on demand) roll-

off/industrial accounts.

? Administrative support to the sales department.

? Directing incoming calls to appropriate department/individual.

? Utilizing Microsoft word with limited use of Excel and Outlook on

a daily basis.

? Reporting daily via excel report of all activities listed above

and any other business transactions.

Professional Experience:

IRWIN MORTGAGE CORPORATION - Fishers, Indiana 2001-

2004

SENIOR LOAN AUDITOR:

o Verified and Updated company software with previous and current

borrower's demographics using Microsoft Word with limited use of Lotus

Notes.

o Corrections Processor: requesting corrections of documents by

attorney's office and/or title companies. Assuring documents received

in a timely matter (Exceeding quarterly quota).

o General office duties. Operation of general office equipment. Filing

alphabetically/numerically.

o Directing incoming calls to appropriate department or individual(s).

o Distributing mail to appropriate department.

EDUCATION:

INDIANA BUSINESS COLLEGE- Indianapolis, Indiana 2002-

2004

Associates of Applied Science in Medical Coding

ACQUIRED SKILLS:

o Typing 45-50 wpm. Critical Thinking/problem Solving. Data enty.

o Great phone etiquette. Good written and oral communication.

o Computer/software experience. General office duties/operating office

equipment.

o Ability to manage heavy work load with time management.

Contact this candidate