Customer Service Vice President

E. Ricker

*********@*****.***

Summary of Qualifications

An adaptable and creative multi tasker with extensive experience in fast paced environments. Enjoys

daily dedication to customer service and the opportunity to build relationships. Effective leadership and

coaching capabilities; additionally, a strong focus on personal growth and training. Excellent written and

verbal communication skills, along with proven computer proficiency.

Computer and Programming Experience

• Microsoft Office Suites 95 2010

• Microsoft Front Page

• Adobe CS4 CS5

• XHTML, DHTML, XML, PHP, Flash

• 80 WPM with 98% accuracy

Education

McMurry University September 2000 – May 2004 Abilene, TX

Earned Bachelor of Arts (BA) in Religion, with minors in Sociology and Koine Greek

• Dean's List member

• Vice President of Kappa Delta Sigma, a collegiate religious leadership organization

• Member of Alpha Phi Omega, a national service fraternity

• Chaplain and Fundraising Chair of Pi Delta Phi, a women’s social organization

Work Experience

Retail Barista Texas, New Mexico

Starbucks Corporation September 2005 Present

Deliver exemplary service of customized food and beverage to meet and exceed all customers’

expectations, while remaining calm and maintaining perspective in a continuously fast paced atmosphere.

Perceive the needs of the customer, team, and store and respond accordingly to all. Strong interpersonal

focus toward all customers and team members. Certified Coffee Master and Learning Coach.

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