Software Management
Resume:
Paul Stephen Matteson
West Warwick, RI 02893
**********@*****.***
OBJECTIVE
To obtain a position in which I can use my CompTIA A+
certification and my 7 years of experience providing excellent
support for PCs, servers, and printers, and help desk.
SOFTWARE EXPERIENCE
Office 2000/2003/2007 Netcool Clarify DMS
Windows 2000/XP/Vista DOS/VSE JCL Exchange VSAM
Active Directory Symantec Anti-virus Veritas
CICS
IBM 370/4381/8140/AS400 CA-Dynam/T/D/FI
Panvalet
Sorts(CA-Sort/IBM) Abend-Aid MS DOS
AS400 CL/SEU/Query/SDA/Physical & Logical files
Easytrieve
WORK EXPERIENCE
Citizens Bank, Riverside, RI 02915 (2009-2010) (3 month
contract with TalentBurst)
Computer Operator
. Monitored network and services for faults and alarms in a
large scale multi-platform data processing environment.
. Responded swiftly to all alerts, identifying action to be
taken, resolving the issue or escalating issues as
appropriate.
. Acted as escalation point for technical issues.
. Worked closely with internal customers to assure continued
quality of service.
. Used Netcool and Clarify for monitoring problems.
. Logged all alerts, log all action taken, as required
contacted others via email and/or phone to resolve the issue.
. After resolution of the issues log the resolution and
actions, close the issue.
U.S. Environmental Protection Agency, Narragansett, RI (2009-
2009) (5 week contract with KForce)
PC Support
. Replaced over 100 PCs and installed all required new software
on them.
. Resolved hardware and software issues on the PCs.
. Reviewed user surveys with users to confirm all required
software and hardware were listed correctly.
. Inventoried hardware received including asset tags and serial
numbers.
. Updated database by user with new asset tags and serial
numbers.
. Log asset tags and serial numbers of equipment to be disposed
of.
Lighthouse MD, Providence, RI (2008-2008) (3 week contract with
TEK Systems)
Next Day Support
. Loaded new software on 300 PCs.
. Resolved hardware and software issues on the PCs including
mapping drives, creating new shortcuts and setting up printers.
. Inventoried old PCs for disposal.
Herff Jones Inc., Warwick, RI (2003-2008)
Computer Operator, Help Desk, Network Support
. Installed and supported Windows 2000, XP, Vista, Office 2000,
Office 2003, Symantec Antivirus, and other PC applications.
. Performed virus removal.
. Supported Exchange.
. Identify and resolved PC hardware, software and networking
issues.
. Controlled printing and distribution of reports.
. Managed PC and server backups and restores using Veritas.
Sending backups offsite.
. Controlled updating of server files.
. Assist or train users to work thru the software/hardware issues
they were having to get their jobs done.
Providence Washington Insurance Company, Providence, RI (1978-
2002)
Application Programmer Specialist
. Supported actuarial, claims, reinsurance, and financial
departments.
. Primary support person for all daytime production problems.
. Converted reinsurance data from AS400 to IBM 4381 system.
. Reduced month end close from 3 days to 1 days and improved
the accuracy of the data.
. Maintained, streamlined and reduced errors interfacing month-end
data to general ledger system and eliminated 90% of the manual
intervention.
. Wrote and maintained 3270 applications using DMS.
. Wrote and maintained applications for Bulk Reserve Calculation
and Preliminary Underwriting Performance Reports, and
electronically distributed reports to the branch offices.
. Migrated ISAM files to VSAM, and punched card applications to
online update of files.
. Managed IBM software updates for IBM 8140 and AS400.
. Controlled quarterly application software updates to General
Ledger, ISO premium and loss bureau reporting, and reinsurance
systems.
. Managed IBM 8140 internal applications and the distribution of
software changes to three remote offices,
. Created file transfers between PC applications and IBM 4381.
. Supported monthly and annual 1099 processing.
. Member of the reinsurance and insurance payroll deduction teams.
. Computer operator on IBM 4381, AS400, and 8140 including batch
processing.
EDUCATION
Bryant University, Smithfield, RI
Bachelor of Science in Business Administration
Major: Computer Information Management
Community College of Rhode Island, Warwick, RI
Associate Degree of Science
Major Computer Information Management
Professional Development & Training
CompTIA A+ Certification, Microsoft Windows 2000 Professional,
Server and Network Environment, CompTIA Network+, CCNA, AS400 SDA,
SEU, Query, CL, Online Programming, Successful Project Management
Skills, Microsoft Project, Unix, Visual Basic 2008
I am currently working on my MCP.
Contact this candidate