High School Technician

G loria J. Waters

** ****** ******, ******, **. 02169/ 617-***-****

*************@*******.***

EXPERIENCE:

H&R Block Inc.

Client Care Specialist /Resolutions 11/2007 / 5/2010

Utilizing inbound/outbound calling to update client database

Scheduled appointments with tax preparers

Provided clients with general information

Researched files while providing strong attention to detail

Maintained professional atmosphere to ensure customer satisfaction

J. D. Byrider Co. 11/2001 / 12/2007

Office Assistant

Assisted four finance managers daily

Handled titles for automobiles, invoice preparation, customer bill of rights

Handled interoffice supplies and requisitions, received and processed

payments daily

Directing the operational activities of the site to comply with unit policies

Utilized Microsoft Office Suite Applications

Teradyne / CDI Corporation 5/1993 / 10/ 2001

Electronics Technician / Supervisor

Building from schematics, verbal instruction electro/digital test equipment

Operated within standard SOP’s and GMP guidelines

Proficient with voltmeters, oscilloscopes, and data generated

Chosen to supervise troubleshooting team addressing eight designs

Diagnosed and adjusted operating synapse as needed

Contential Cablevision 8/1984 / 5/1993

Lead Technician / Supervisor

Responsible for the evaluation of equipment from the field

Referencing schematics while devising a log on each unit

Repaired equipment to board level

Joined installations team building sub stations

EDUCATION: Date of Graduation:

Wayne State University Detroit, MI. June, 12, 1984

Bachelor of Science Degree Computer Programming

Roxbury Community College Roxbury, Ma. June, 5, 1972

Associates Degree Early Childhood Education

Brighton High School Brighton, Ma. June, 14, 1972

SKILL SET:

Executrain Virtual Campus: Excel 2003, Office XP, Windows 7.0, Access 8.0

Outlook 2003, PowerPoint 2003

Excellent verbal communication and interpersonal skills

Highly motivated to provide superior customer care

Strong organizational, problem-solving and troubleshooting skill

Demonstrated strong work ethic with a keen attention to detail

Excellent Professional and Personal References Available Upon Request

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