Customer Service Sales Representative
Resume:
Fritz Leber
**********@*****.***
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Qualifications
. Technical support experience in a high volume call center.
. Excellent troubleshooting and problem solving aptitude in PC and
network environments
. Application training experience: SAP, MS Office, and Proprietary
Software.
. Strong Microsoft OS skills - installation, maintenance, patching, and
troubleshooting.
. Excellent Customer Service, communication skills and persistent focus
on customer needs and satisfaction.
. Excellent time management and organizational skills.
. Well rounded educational background-Bachelor of Arts; Claremont Men's
College and continuing Education in IT.
. Extensive experience working with vendors in procurement and technical
. Certifications: A+, Network +
Experience
Contract Assignments
Aug 2009-Present
Computer Technician
. Contract assignments with Nikon and Tatung as PC technician in an HP
service center.
United Health Care Oct 2007-Aug 2009
Cypress, CA
Business Services
Eligibility Help Desk
. Resolved eligibility and billing issues for group insurance clients
and insured individuals. Troubleshooting included reconciliation of
data residing on several different applications running on a variety
of platforms, making manual changes to several databases if necessary.
. Reduced call times by 40% by streamlining software and procedures.
Achieved 99.8% Call Quality Rating. Heavy focus on one call
resolution.
. Trained Department Leads and staff members on software streamlining
and other process improvements
. Navigated extensive knowledge base to retrieve arcane procedures and
provide feedback on new incidents beyond normal operating experience.
Comp USA Dec-2003 to Mar 2007
Fountain Valley CA
Business Services
Sales and Client Support
Sold and supported my own portfolio of corporate clients. Supported
customer server and network architecture and software licensing. Worked
closely with tech desks at Microsoft, IBM, HP, Ingram Micro and many
others.
. Built territory in top 5% of region.
. Trained new associates in Microsoft, SAP, and web apps
. Research and Procurement of Hardware and Software
. Negotiated 10% reduction with Sonicwall; saved Comp USA 30,000 per year.
Sales Representative
Hunter Woodworks
Carson CA
1994-2003.
Top new account producer 7 of 9 years. Sold and managed most profitable
contract in company's 64 year history: Toyota Motor Sales. Ontario, CA.
Played integral part in launching of Toyota's new National Parts
Distribution Warehouse
EDUCATION
Bachelor of Arts. Claremont McKenna College. Claremont, CA
Computer Science. Long Beach City College.
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