Customer Service Sales
Resume:
Virginia Jimenez
**** ******* **., ****** *****, CA 92841
***************@***.***
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OBJECTIVE
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By utilizing my customer service skills, compliance and Audit experience, and ability to build and
maintain clients; I want to start a career with a strong financial institution.
RELATED SKILLS
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Compliance and Audit managing 10-Key, MS Word, Excel, & Outlook
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Team training and leadership Critical communication skills
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Energetic, professional, and Experience with PBX phone system
customer oriented • Lending Processing Expert
• Merchant cash handling skills • Strong Sales and Client building
• skills
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WORK EXPERIENCE
Triton Acceptance Corp. 2007-2007
Dealer services/Underwriter
• Held a management role that was critical in reviewing the accuracy of loan applications
to ensure they were all within compliance and company policy.
• Conducted phone verifications of employment, references, insurance, and residence on
all loan packages received.
• Managed multiple loans within my pipeline which included verifying title float report,
bond issuance, and any outstanding stipulations prior to any fundings.
• Worked as a liaison between the dealers and the customer’s keeping up with the demands
of a fast and efficient process while delivering world class customer service.
Drive Time Finance Corp. 1999-2006
Sales Associate/ Senior Office Coordinator
• Directed KSR, a verification tool directly linked with the DMV, to cross-reference
drivers license validity.
• Assisted clients through various steps of the loan application from the initial application,
following up on any outstanding stipulations, as well as handling any customer concerns
and questions.
• As a Sales Associate, I was responsible for maintaining high sales goals, bringing in new
potential clients, and working with various partnerships to maintain my book of business.
• After proving myself as a Top Producer I was given the opportunity to hold a leadership
role that developed new talent, prepared performance reviews, assisted in the new hire
orientation, and arranged department staffing.
Garden Grove Hospital 1997- 1998
Admissions/Unit Secretary
• As the Unit Secretary, I was often the first contact for customers. I had to quickly uncover
the purpose of their visit and direct them to appropriate department.
• Maintained appointments and fielded phone calls.
• Assisted the Doctors with respiratory research orders, x-rays, and lab work for different
departments.
• Completed and verified insurance claim forms as well as followed up with receiving
payment and recording receipts for services rendered.
• Accurately prepared and organized patient charts that was critical to assessing patient
needs for the nurses and doctors.
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Anaheim General Hospital
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1988-1996
• Director of Admissions
• Responsibilities include submitting Department Budget Reports and directing all supply
order’s to appropriate departments.
• Worked closely with hospital department managers developing procedures that ensured
all policy and procedure manuals were updated and were being followed by the staff.
• Supervised employees to ensure adherence to quality standards.
• As Director, I routinely multitasked and utilized my priority setting skills by maintaining
crucial deadlines, managing inpatients/outpatients, and coming up with solutions to any
problems that may come up.
EDUCATION:
Central County Regional Program 2009-2010
Garden Grove, CA
• Keyboarding certificate
• Billing and coding certificate
• Medical terminology & Human Anatomy certificate
• Hospital Occupation Core certificate
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