Quality Assurance Sales

Career Summary

Highly motivated, dedicated, and ambitious professional with a broad

background in coordinating projects, planning events, promoting business

services, and ensuring a high level of customer satisfaction while meeting

deadlines. Exceptional organizational and time management skills with

attention to detail with strong principles and practices.

Experience

Independent Comfort Consultant, Private Quarters, 2008 - Present

PRIVATE QUARTERS IS THE NATIONS PREMIER, DIRECT SELLING COMPANY FOCUSED ON

HIGH QUALITY LINENS FOR THE BED AND BATH. PRIVATE QUARTERS BRAND PRODUCTS

ARE SOLD EXCLUSIVELY THROUGH OUR NATIONWIDE NETWORK.

Conducting in-home getaway parties, catalog parties, and bridal registries

Demonstrating for guests how luxury hotels, world-class spas, and romantic

retreats create comfort and beauty

in the bed and bath in their own home

Managing, planning, and organizing events/parties for clients/hosts

Recruiting and training new independent comfort consultants

Create easy marketing strategies and ideas that help motivate clients and

sell product line

Account & Estate Services Processor, Chase Investments, San Antonio, TX

2008 - 2009

PROCESSED DAILY ACCOUNT UPDATES THROUGH A QUEUE PROCESSING SYSTEM

Established brokerage account Periodic Investment Plans

Established brokerage access within a 1 day Service Level Agreement (SLA)

Created and maintained systematic withdrawal plans within a 3 day SLA

Maintained a 100% rating among all assigned queues

Opened estate brokerage accounts with a resolution time of 2 days

Reorganized customer account assets

Reduced AML risk during new account opening by 12%

Verified account assets (DOD evaluations) for state and local agencies

Evaluated estate values for accurate reporting and audit risk mitigation

Laboratory Technician Specialist, Torrance Memorial Medical Center,

Torrance, CA 2006 - 2008

SPECIMEN COLLECTION, ACCESSIONING, CASSETTE LABELING

Organized, scraped, filled, matched, labeled, and distributed blocks and

slides

Low complexity reagent preparation, mixing fixatives

Frozen section staining and distribution

Immuno-histo chemistry preparation, labeling, and distribution

Filled, maintained, and cleaned tissue processor and embedding centers

Staining bone marrow slides, labeling and distribution

Assisted pathologist and deaner with full & partial autopsies

(adult/infant)

Trained, managed, and maintained workflow with new employees and temp

Sales Associate, Primerica Financial Services, Irvine, CA 2005 - 2006

RECRUITED POTENTIAL CLIENTS AND MOTIVATED FUTURE ASSOCIATES

Assisted clients with debt leveraging and financial stability

Maintained client files with strict quality assurance guidelines

Implemented financial planning assessments with clients

Education

University of California, Irvine - Bachelor of the Arts in Sociology

National Dean's list 2002

Certificate in Business, Economy, and Society

This certificate recognizes special expertise in the social forces shaping

the workplace and the economy.

Certificate in Diversity

This certificate recognizes special expertise in the racial, ethnic,

gender, and age diversity of communities and workplaces.

Certificate in Planning and Human Services

This certificate recognizes special expertise relevant to developing,

implementing, and evaluating programs in education, health care, social

work, personnel, law enforcement, and public administration.

Skills

Bilingual - Vietnamese (Fluent)

Efficient with: Microsoft Office applications (Word, Excel, Works, Power

Point), SPSS 14.0, Insight, Millennium, Cerner, XTrac, Streetscape, FBSI

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