Customer Service Supervisor
Resume:
Amy Lemaster
EDUCATION
Randall High school 2005-2009
CAREER SKILLS / KNOWLEDGE
Typing 55 wpm Copy machine, fax machine,
Supervisor experience Microsoft Office Suite, Postage
Multi-line phone systems machine
Supreme customer service Organization and filing skills
Working with and as a team
WORK EXPERIENCE
Receptionist, Tedford Insurance, Jenks, OK June 2010
Answering multi-line telephone system, directing phone calls to correct
department, and adhering to walk ins. Sort, route, and distribute large
volumes of mail to proper customer service representatives. Receiving
incoming faxes and forwarding to designated customer service
representatives and upkeep of outlook mail folders. Scanning and attaching
documents into AMS 360 system. Stuffing and mailing envelopes. Maintaining
client folders and file system. During down periods helped customer service
representative with their extra work. Delivery of large bulk mail to Post
Office daily. Upkeep of staff's kitchen.
Full-time Circulation Supervisor, Southwest Library, Amarillo, TX June 2009
Overseeing of all part-time circulation staff. Working along with a team of
four other supervisors to maintain the circulation desk and operation.
Answering and assisting all patrons' questions, concerns, and information
requests. Balancing of drawers and up keeping of cash intake. Collecting
statistics on library use, material check out, and patron transactions.
Answering of phones and multi-tasking to coordinate information into the
computer. Maintaining full operation of circulation desk one night a week
as a single supervisor.
Part-time Circulation, Southwest Library, Amarillo, TX November 2008
Providing and lending services of materials to patrons for check out and
return. Handling of cash for patrons' fines. Multi-tasking is a must
between answering the phone and attending to the patrons at hand. Shelving
of items used in the reference and resource section.
Youth Shelver, Southwest Library, Amarillo, TX August 2008
Responsible for the organization, filing, and keeping of books. Mandatory
filing skills, common knowledge of the alphabet and Dewey decimal system.
Directing and assisting patrons in any questions and/or finding the correct
information needed.
Activities
Volunteer for Worth the Wait
Avid reader
Salary Requirements
Minimum of 9.00 per hour
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