Customer Service Representative

Josh Aldinger

*** **** *** *** *, San Francisco, CA 94121

Phone: 714-***-**** E-Mail: ***********@*****.***

EDUCATION

University of California Los Angeles June 2009

Bachelor of Arts in American Literature and Culture

EXPERIENCE

Enterprise Rent-a-Car August, 2009-Present

Management Trainee

Assisted and managed a hectic office: oversaw vehicle selection and timing, called customers to

collect on balances owed, approved/denied customer qualification for renting a vehicle

Trained fellow employees on systems, underwriting, sales, and management processes

Handled customer issues promptly to meet monthly customer satisfaction goals while keeping

branch revenue and utilization

Marketed new businesses and met with existing business accounts to bring in more revenue and

ensure a positive business relationship

ASUCLA Bearwear November, 2008-June, 2009

Customer Service Representative

Maintained store appearance by regularly organizing displays and individual items

Assisted customers in-person and over the phone with placing orders, order issues, product

inquiry and store policies

InventHelp February, 2007-October,2008

Assistant

Managed consultants’ schedules to meet monthly appointment goals

Spoke directly with customers as the first point of contact in the invention process

Maintained office organization, in-person meeting structure, and solved system issues

Kept constant record of contacts and discussion among staff members and clients in an open

database

The Flying Squirrel October, 2007-June,2009

Co-Editor/Contributor

Structured and organized discussion in a weekly meeting to produce a comedy newspaper

Wrote and edited articles and led editorial discussion in an open format with fellow

contributors

Mac and PC

Microsoft Word

Microsoft Powerpoint

Microsoft Excel

ACT Database

Point Database

Writing/Communication

Microsoft Outlook

SKILLS

Contact this candidate