Management Services

Hieu N. Nguyen

*****-* ****** ***, ********, CA 92563

***********@*****.*** ( cell 951-***-****

September 24, 2010

Dear Human Resources:

As per the advertisement, please find attached a copy of my resume. I have

ten years experience in various managed care capacities which have allowed

me to further develop skills in: dispute resolution, communication,

training and development and resolving issues. In addition, I have a

Masters degree in Psychology and have gained experiences working directly

with members and patients. I have developed skills such as: providing

leadership and guidance to team members, monitor quality standards for team

performance, and troubleshoot issues as required. I am currently working

as a Social Worker in Riverside County.

I possess the ability to: proactively lead, energize and motivate staff;

address issues, remove road blocks and implement creative solutions;

establish oneself in a leadership role, formal or informal, with a team or

group; and, build and maintain relationships with clients, as well as

agencies. My keen leadership and communication style and in-depth

knowledge of industrial relations will enable me to facilitate change in

management. I am confident my combination of drive and experience will

provide you with an invaluable resource.

I possess strong influential and negotiation skills with the ability to

convey information clearly one on one, in large groups and in emotionally

charged environments. If you have any questions please feel free to

contact me.

Sincerely,

Hieu N. Nguyen, MA

Enclosure (3)

HIEU N. NGUYEN

Objective:

To provide a high level of leadership in an executive

position that utilizes my skills in administrative and

management expertise while allowing greater responsibility

and growth as a leader.

Qualifications

Experienced and goal-oriented with a track record of

providing advice and guidance on employee-related issues,

designing and delivering organizational and leadership

programs as well as other services to enhance individual

job, team and company performance. Ability to oversee issues

and disputes through to resolution, including mediation, and

responding to internal and external inquiries. Talented

leader directing highly skilled management teams to support

achievement of overall corporate goals and objectives.

Education

2004 MA Psychology, Specialization in MFT, Remington

University, San Diego, CA

2000 BA Cultural Anthropology, University of California

San Diego, La Jolla CA

2000 BS Psychology, University of California San Diego,

La Jolla, CA

Internship

2003 -2004 - Vitas-Hospice Care -Mental Health Services

. Document progress and identify possible need for

professional services.

. Oversee mental health and child and family counseling

services.

. Identify health, poverty, management and applicable

best practices services.

. Develop and implement operational policies and

procedures to ensure effective delivery of health

services.

1999-2002 - Veteran Hospital with UCSD in Acute/OP setting

. Dual diagnosis studies using Cognitive Behavioral

Therapy

Experience

3/2010 - Social worker - Riverside County

. Makes case studies for the purpose of assessing problems

and determining appropriate types and methods of treatment;

develops intensive long or short-term treatment plans to

improve or restore individual or family functioning.

. Acts as a casework consultant to social service staff

members with limited professional training or experience.

. Functions at a highly skilled level in such areas as

counseling, protective services, medical social work, family

services, community organization, and adoptive services.

. May provide therapeutic marital, family interrelationship,

and adoptive parent counseling.

. Investigates and provides services to clients where their

physical or emotional welfare is involved; is assigned to

cases involving neglect, abuse, emotional or behavioral

problems, physical/mental disabilities or other health

conditions affecting a client's personality, family

relationships, child or in-home care arrangements.

. Provides services and counseling in cases of desertion or

impending loss of a spouse or caretaker.

. Interprets public social service rules, regulations, and

policies to clients and the public.

. Maintains casework records, and prepares reports and

correspondence.

. Drives frequent, long distances, conducting field visits

in order to carry out service plans, observe and assess

client needs, and provide information and social work

services.

. Assesses client family environment in order to determine

potential or imminent risk to the safety of adults residing

in the household; when safety needs dictate, may physically

assist an elderly or disabled adult into and out of a car or

other location. This may include managing/lifting the

client's necessary assistive equipment such as wheelchair.

. Maintains up-to-date electronic records of all aspects of

client case management in a centralized database.

07/2007-03/2010 -CRC Health Group - Clinic Director

. Responsible for the operation

. Implementation of developmentally appropriate program

that promotes the social, emotional, physical growth of

family

. Provides oversight and accountability for the

performance of employees and safety of families

. Development of policies and procedures, short- and long-

term planning

. Budget administration and financial management

. Supervision and the daily execution of activities for

compliance

. Serve in a liaison capacity with community

organizations to obtain support for families

. Participates actively and positively in managing and

resolving issues

. Adhere to all state and federal guidelines

1/1/07-3/2009 - SDSU Program Foundation Counselor

. Use appropriate screening criteria, knowledge and

clinical judgment to assess members need

. Provide group and individual counseling

. Follow guidelines to refer member to clinical advisor

. Demonstrate skills in psychiatric and chemical

dependency assessment, negotiation, coordination,

implementation, case planning and monitoring

7/8/2002-7/10/2007 Wellpoint Behavioral Health - Family Case

Manager

. Provide social services and assistance to improve the

social and psychological functioning of children and

their families and to maximize the family well-being

and the academic functioning of children

. Assist single parents, arrange adoptions, and find

foster homes for abandoned or abused children.

. Supervise daily staff, programs and services from

Thousand Oaks to San Diego

. Establish performance goals, and other staff

development issues.

. Exercise good judgment in a unionized environment and

address union issues (grievances, work to rule etc.).

. Assess staffing needs and levels and supervise

recruiting and hiring efforts.

. Develop and implement training procedures. Responsible

for insuring that a variety of reports and statistics

are completed in a timely and accurate manner.

. Create, review and analyze appropriate program and

strategic planning, supervise program operational

standards, advocacy, client service delivery, financial

management/administration, marketing and community

networking.

Membership

National Honor Society Alpha Beta Kappa

Contact this candidate