Administrative Assistant Customer Service
Resume:
Sarah E. Haug
Cypress, Ca *****
***********@*****.***
Summary
Detail oriented Administrative Assistant with the ability to work
effectively in a team environment and independently. Proven ability to take
on new assignments and complete them in a time manner. Demonstrated skills
in multitasking and prioritizing projects. Excellent verbal and written
communication skills. Proficient in Microsoft Word, Excel, and Outlook.
Qualifications
. Answered up to 150 calls daily on a 10 line switchboard to efficiently
direct calls to appropriate customer service representative.
. Greeted visitors and determined whether they should be given access to
specific individuals.
. Filed and retrieved corporate documents, records, and reports to easily
locate.
. Made travel arrangements for executives.
. Filtered incoming and outgoing mail in order to accurately mail out
insurance policies.
. Documented claims information from clients to eliminate long wait times.
. Set up new files on the computer using company database and processing
weekly payroll.
. Followed up daily with escrow to make sure all conditions were being
submitted to the finance company in a timely manner.
. Opened up new escrows and set them up in the computer, ordered title and
requested payoff demands from various finance companies.
. Gathered all conditions to prepare DOCS for notary and reviewed signed
DOCS prior to going to the finance company.
. Contacted clients daily to follow up on the status of their loan.
. Prepared sample requests for inspections and directed them to the
appropriate parties.
. Updated price lists using excel to ensure that all food products are
up to date on pricing
. Verified credit information for new customers for approval.
. Recorded phone verification in order for clients to easily understand
terms and conditions.
. Ordered all office supplies to ensure that inventory was constantly
stocked.
. Scanned documents and organized storage pick up and drop off for 2000+
files.
Work History
Administrative Support
The Credit Exchange- Santa Ana, CA
2007-2010
Administrative Assistant
MCI Foods Inc- Compton, CA
2006-2007
Escrow Assistant
Superior Homes Realty and Investment
2005
Processor/Receptionist
Mortgage Lynx-Santa Ana,CA
2003-2005
Receptionist
KHI Truck Insurance- Yorba Linda, CA
2001-2003
Education
High School Diploma
El Modena High School
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