Sales Human Resources

Felicia L. Oglesby

** ********* **** ( Worcester, MA 01606

Mobile Phone 774-***-**** ( Home Phone 508-***-****

Email *********@*****.***

DESIRED POSITION: Human Resources Assistant

CAREER EXPERIENCE

Philips Lifeline, Framingham, MA 1/02 - Present

Personal Response Associate

( First line of company interaction with clients

( Worked closely with clients to resolve troubleshooting concerns

( Efficiently dispatched emergency services for customers in need

( Administered conference calls with AT&T Language Line, Tele-Language, and

TTY (Telecommunications Device for the Deaf) to adequately respond to our

subscribers who require their services

( Distributed communication logs to local program managers regarding

equipment maintenance, information changes, product requests, or service

cancellations

Community Newspaper Company, Framingham, MA 10/02 - 9/03

Advertising Sales Assistant

(Identified prospective clients from competitive newspapers

(Edited advertisements to suit customer satisfaction

(Liaison between clients and production team

(Wrote sales proposals for Account Executives

(Assembled and distributed media kits detailing upcoming promotions and

advertising rates

(Completed insertion orders to book client advertisements

(Filled in for absent Account Executives to initiate the close of a sale

COMPUTER SKILLS

Microsoft Word, Excel, Publisher, PowerPoint, Outlook, Care Partners

Connect, Total View- Powered by IEX, and Vantive - Powered by People Soft

EDUCATION

Framingham State College, Framingham, MA 9/98 - 5/01

Bachelor of Arts Degree

English, concentration in Print Journalism

Regis College, Weston, MA 9/96 - 8/98

General Studies

CERTIFICATION

Massachusetts Tests for Educator Licensure - Communications and Literacy

Exam

Writing Subtest Passed - 08/2009

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