Customer Service Sales

Jon’Shea Jenkins

*** ******** ***** ********, ** 31047 Phone: 478-***-**** or 478-***-****

Objective

Seeking a challenging and rewarding position that will expand my knowledge and utilize my diverse

skill sets and also excel in a stable company with a productive team.

Skills

Production Customer Service

Multi tasking Attention to detail

Leadership Work as a team and individually

Professional Experience

SUPER LAWN TRUCKS – Fort Valley, GA

Assistant Manager, April 2008 – Present

• Responsible for filing records of employees

• Recruit qualified applicants

• Train employees in accordance with company standards

• Communicates all policies and procedures to entire staff

• Ensure that employee related issues are resolved

• Maintain excellent customer relations

• Manage timesheets

• Order parts

• Outbound calls/cold calls

• Resolve customer complaints in a manner consistent with the company’s goals and objectives

• Provides a professional image at all times

• Follows company policies and procedures

• Demonstrates and promotes a 100% commitment to providing the best possible experience for the

customer

KEN’S STEREO – Warner Robins, GA

Sales Associate, August 2007 – April 2008

• Ensure that each customer receives outstanding service by providing a friendly environment, which

includes greeting and acknowledging every customer, maintaining solid product knowledge and all other

aspects of customer service

• Maintain professional internal and external relationships that meet company core values

• Maintain an awareness of all promotions and advertisements

• Assist in floor moves, merchandising, display maintenance, and housekeeping

• Aid customers in locating merchandise

• Communicate customer requests to management

• Proactively establish and maintain effective working team relationships with all support departments

• Responsible of inventory

• Unloading/Loading trucks

ACADEMY SPORT & OUTDOORS – Macon, GA

Sales Supervisor, June 2005 – August 2007

• Leading, directing and motivating the sales team in order to achieve the overall corporate

sales objectives

• Responsible for setting up new store

• Organizing store displays and merchandise

• Managing sales incentive plans for employees

• Running sales reports for store management

• Provide professional and excellent level of customer service with existing and new

customers

• Handle customer issues, resolution and communicate escalated issues to the Sales

Manager

• Supervise Sales Representatives

• Assist with sales rep questions, concerns and product/service questions

• Make sure all employees adhere to company policies and procedures

• Communicate all employee relations issues, concerns, and incidents to Sales Manager

• Inventory loading/unloading every week

Education

GEORGIA MILITARY COLLEGE – Warner Robins, GA

Mass Communication IT, Maintained 2.8 GPA, 2005 2007

FORT VALLEY STATE UNIVERSITY – Fort Valley, GA

Business Major, Maintained 3.0 GPA, 2003 2005

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