Customer Service Loss Prevention

KENNETH HILL

**** ******** *******Oakland, CA ***02* *Message: 510-***-***** Email:

*********@*****.***

SKILLS AND QUALIFICATIONS

LOSS PREVENTION * Technical Support * Customer Service

LOSS PREVENTION SPECIALIST

. Patrol industrial and commercial premises to prevent and detect signs of

intrusion and ensure security of doors, windows, and gates.

. Answer alarms and investigate disturbances.

. Monitor and authorize entrance and departure of employees, visitors, and

other persons to guard against theft and maintain security of premises.

. Write reports of daily activities and irregularities, such as equipment

or property damage, theft, presence of unauthorized persons, or unusual

occurrences.

. Call police or fire departments in cases of emergency, such as fire or

presence of unauthorized persons.

. Circulate among visitors, patrons, and employees to preserve order and

protect property.

. Answer telephone calls to take messages, answer questions, and provide

information during non-business hours or when switchboard is closed.

. Warn persons of rule infractions or violations, and apprehend or evict

violators from premises, using force when necessary.

. Operate detecting devices to screen individuals and prevent passage of

prohibited articles into restricted areas.

. Escort or drive motor vehicle to transport individuals to specified

locations and to provide personal protection.

. Inspect and adjust security systems, equipment, and machinery to ensure

operational use and to detect evidence of tampering.

. Monitor and adjust controls that regulate building systems, such as air

conditioning, furnace, or boiler.

TECHNICAL SUPPORT

. Monitor system performance and provide security measures, troubleshooting

and maintenance as needed.

. Assist users to diagnose and solve data communication problems.

. Set up user accounts, regulating and monitoring file access to ensure

confidentiality and proper use.

. Design and implement network configurations, network architecture

(including hardware and software technology, site locations, and

integration of technologies), and systems.

. Maintain the peripherals, such as printers, that are connected to the

network.

. Identify areas of operation that need upgraded equipment such as modems,

fiber optic cables, and telephone wires.

. Climb poles and ladders, use truck-mounted booms, and enter areas such as

manholes and cable vaults, in order to install, maintain, or inspect

equipment.

. Install telephone station equipment, such as intercommunication systems,

transmitters, receivers, relays, and ringers, and related apparatus, such

as coin collectors, telephone booths, and switching-key equipment.

. Note differences in wire and cable colors so that work can be performed

correctly.

. Remove loose wires and other debris after work is completed.

Work History:

Radical Roving, City of Oakland, Oakland, CA

04/2008-present

Warehouseman, Chef's Warehouse, San Leandro, CA

06/2008-04/2009

Cable Technician, O.C. Communication, San Leandro, CA

05/2005-09/2007

Warehouseman, Easter Day Janitorial, San Francisco, CA

10/2000-08/2004

Education:

Security Guard Certification - Loss Prevention Services, Oakland, CA

2010

OSHA Safety and Awareness for Industrial Work Spaces, Oakland, CA

2000

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