Customer Service Quality Control

Objective

Seeking an Accounting or administrative position, that enables me to make a

positive contribution to the district, while utilizing my skills.

Experience

Titanium Solutions Inc. 11/06-present

Loss Mitigation Loan Serving Specialist/ Short Sales:

. Assist with the review and processing of Short Sale & HAMP packages

utilizing WP2 through Freddie Mac's Home page.

. Responsible for ordering Broker's Price Opinions through BPO Direct

. Review and upload all documents as they are received

. Respond to customer inquires in regards to loan status

. Ensure all documents to Short Sale/HAMP are current and complete

. Request foreclosure proceeding be or postponed with servicing company

. Maintain a high level of customer service through proactive

communication with external and internal customers

. Work in a team environment in an effort to achieve business and volume

goals

. Worked with the Aspect dialer receiving inbound and outbound calls

Lancaster County 3/01 - 1/09

Administrative Clerk Treasurer:

. Responsible for collecting and processing payments for Lancaster

County real estate and vehicle taxes.

. Knowledgeable of handling customers' transaction on county software

database.

. Organized and prioritized work activities to complete task in timely

manner.

. Consulted with Department of Motor Vehicle on concerns pertaining to

vehicle requirements.

. Handled very large amounts of money and managed important records of

transactions of accounting.

First Citizen Bank 7/00 - 3/01

Customer Service Representative:

. Responsible for handling telephone switchboard and addressing callers

in a professional manner.

. Handled various administrative duties from data entry, to fling and

typing.

. Maintained and organized company account payables files.

. Contributed to various office task and displayed team character.

. Able to multi-task various duties or assignments.

Springs Industries 7/81 - 6/94

Quality Control Clerk:

. Responsible for inspecting bedding items to insured they were without

damages or defects from production.

. Managed large quantities of bedding items.

. Sustained productivity in fast pace work environment.

. Contributed to demanding production team character and met goals.

Education

University of South Carolina - Lancaster 1996

Earned Associate degree Major: Business

Lancaster High School

Graduated

Skills

Possess wonderful communication & customer service skills; work well in

group or individual settings; great computer skills & proficient in

Microsoft Office applications; Goal-driven & high performer; Great planning

& organizational

Contact this candidate