Customer Service Quality Assurance

Dana Floyd

*** **** *****

Newark, DE ***** Home Number : 302-***-****/ Mobile 302-***-****

E-mail Address : ********@*****.***

Objective : To use my skills and success and have the ability to interact in a

company atmosphere for career advancement that reinforces the importance

of interacting valuable opportunities in the business field.

Summary of Qualifications : C ustomer client service provider loan officer and

m anager, servicing loans for new and existing customers advise loan options

t o help clients understand the terms and conditions whom are dealing with

u nexpected expenses. Adjust and perform reconcile tasks, scheduling

payments receiving credit card transactions, aging accounts, evaluating

collection and charge-offs accounts, also keeping records accurate and

m aintained for business reference for future use.

Education

Professional Staffing Associates Inc. (2009)

Delaware Technical Community College (1995)

Kent County High School : Graduated (1994)

Graduated With Honors

Experience : M icrosoft Works, Excel, Power Point, Windows XP, I nternet,

E mailing, Alphabetical and Numerical filing for record safe keeping, such as

b ank financial statements, credit card and personal documents, Data Ent ry,

F axing and P rinting, Scanning, Collector, Customer Service, Cash Handling,

Security Awareness,

P rivacy Act, Diversity, Quality Assurance, Mentor and T rainer.

Employment

EZ Cash of Delaware Inc.

Loan Office Manager : 8/2009 - Present

* Collect and review customers required documents

* Process loan applications and determine clients eligibility

* Deposit daily cash transactions

* Reconcile and record registry performance daily

YMCA

Childcare Teacher Assitant : 5/2008 - Present

* Supervise children of all ages

* Providing creative and educational structural activities

*Responsible for providing a safe and comfortable environment

Lear Corporation

Manufactured Production Worker : 8/1997 - 12/2008

* Recorded and inspected defects utilizing special codes and

applying decision making skills in order to ensure

safety and efficiency

* Overseeing workmanship and quality control

* Performed restoration of damaged products

and submitted for repair

* Performed other related duties as required and assigned

Maryland Transit Authority

Toll Collector : 4/1996 - 4/1997

* Classified vehicles based upon axles

* Track balance and money drawer throughout the day by

maintaining an accurate account of toll collection

* Interact socially with customers on a daily basis by providing

sales of toll tickets

References Upon Request

Contact this candidate