Customer Service Quality Control

Susan Abrams

*** ** **** ***., ***. ***

Boynton Beach, FL 33435

Phone: 561-***-****

Present: I have been writing articles and published at

www.helium.com. and I have started writing a novel. I am looking for

part-time supplimental work.

2000-2009: Actress in 'Murder Mysteries', film, commercials, and

live theater in CT

and FL. Created fun for the audience by

using improvisational skills

and research to portray unique characters

for 'Murder Mysteries'.

Portrayed realistic and quirky characters for film,

commercials and TV.

1998-2000: New Haven Register: Paid close attention to details and

used basic math

skills to provide superior quality control, billing, data

entry, and customer

service.

1995-1998: Kendall Rebar: Became their computer expert and provided

computer

maintenance, attention to details, data

entry and customer service.

1991-1995: St. Lawrence Cemetery: Maintained manual files and

converted them to a data base on a computer.

1987-1991: Pratt and Whitney: Invented a Library Maintenance

Program for the

engineers by designing, coding, testing and

training them to operate

this new program until it met their specifications. Also provided

other

scientific and non-scientific programs for

the engineers.

1985-1987: Attended Gateway College and received an Associate

Degree in

Computer Science.

1978-1985: Graphic Design Group: on-the-job trained in mechanical

graphic

design, plus lent my own creativity to

produce business cards, forms,

ads, letter heads, and books.

1971-1978: United Printing: on-the-job trained in mechanical

design, paste-up,

and layout of books where I utilized my natural

artistic abilities.

1967-1971: Attended University of CT and received a B.A. in Liberal

Arts.

References upon request.

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