Customer Service Years Experience

Freddie Martinez

909-***-**** ***** Redlands Blvd #91

*******.*.********@*****.*** Redlands, CA 92373

Summary of Qualifications:

. 2 years experience in creating logistics solutions for small to large

sized companies

. 2 years management experience with the ability to lead and motivate

diverse teams

. 2 years experience in Rail, Over the Road, Reefer, and LTL modes of

transportation.

. Knowledgeable in Direct Mail, Yellow Page, and Online Marketing

programs.

. Proficient and various CRM, TMS, and Banking Systems

Professional Experience:

SuperMedia

January 2010 - July 2010

Media Consultant

. Generated advertising revenue by assessing customer needs and

recommending appropriate programs through search engine marketing,

direct mail, and yellow pages

. Established and maintained accounts through active and ongoing

customer relationship management

. Cold call and prospect new business as well as grow and maintain

existing account base

. Prospect for new business through daily outbound calling, as well as

by letter solicitation, e-mail, or telephone blitz activity

. Proactively promoted the value of advertising both in print and online

through consistent outbound calling to prospective small businesses

C.H. Robinson May 2007 - September 2009

Consumer & Carrier Relations Representatvie

. Responsible to ensure the most efficient freight movement and cost

effective service

. Dispatched intermodal (rail), over the road trucks, common carrier

LTL; scheduled appointments for pick ups and deliveries

. Maintained customer relationships by resolving multiple transportation

problems with urgency and professionalism through email, telephone, or

any means necessary

. Executed reverse logistics, consolidation, and cost analysis programs

that created hard and soft cost savings for medium to large sized

businesses

. Worked with over the road carriers in negotiation of rates

Wells Fargo June 2004 - June 2006

Sales and Customer Service

. Achieved Silver Status with six sales per day

. Cross-sold checking accounts, savings accounts, loans, lines of credit

and other financial products; maintained a profit of $250 per day

. Successfully cross-sold 70% four or more products with every checking

account

. Scored a 5 of 5 rating in customer satisfaction in all customer

telephone surveys

Additional Experience:

Latino Business Student Association June 2004- June 2006

President

. Managed, planned and coordinated professional business events,

fundraising activities, and community service projects

. Raised $2,500 in scholarships; Grew membership from 5 to 50 members

. Conducted and led weekly member and board meetings

Education:

California State University, San Bernardino, B.A. Finance December 2006

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