Engineer Manager

Watin Thongthipaya

*** ******* ******, ******* ** 02453

Phone: 617-***-**** Email: ******@*******.***

SUMMARY

Proven 7 years of VoIP experiences in Softswitch, VoIP application e.g.

Broadsoft, and Session Border Controller (SBC) e.g. Acme Packet, Stratus

(Entice), and Nextone. Comprehensive operational knowledge in day-to-day

data networks and VoIP network communication systems. Strong knowledge of

troubleshooting and solving complex VoIP (SIP) issues. Proficient in

interoperating Cisco Voice gateways, Cisco and Polycom phones, and SIP

MTAs/EMTAs.

PROFESSIONAL EXPERIENCE

3/09-present Momentum Telecom, Inc., Bedford MA

Position: VoIP Architect

. Hands-on troubleshooting and configuring Broadsoft

(Broadworks)

. Interoperate, test, configure, troubleshoot, and document SIP

based devices including business and residential classes

. Perform testing on Acme SBC to eliminate any call failure

issues

. Provision, interoperate, and troubleshoot SIP trunk, T1/E1 on

Business-Class VoIP PBX including Avaya IP Office Manager,

and Carrier-Class SIP gateway such as Sonus, and Cisco

. Create and Implement CMTS (Cable Modem Termination System)

lab for testing EMTA devices and VoIP QoS to eliminate

incompatibilities and to foster strategic growth using SIP

. Built an endpoint test lab for Momentum's tier2 department

for testing

. Worked with developers for device templates for EMTA/MTAs

Provide advanced engineering assistance to help desk and

operations staff

. Helped with the build and test for Momentum's new OSS network

surveillance and provisioning system

10/03-3/09 vCentrix, Inc., Bedford MA

Position: VoIP & Network Engineer

. Designed and troubleshot VoIP network for SIP and H.323

protocols

. Setup configuration for switches and voice devices such as

Cisco 2620XM, AS5300, Cisco

Call Manager Express, Cisco Unity Express, Cisco IP phones,

Polycom IP phones, Arris, EdgeWater, Allworx,

AdtranImplemented VoIP management and monitoring tools such

as Cacti, Nagios, OpenNMS

. Configured Nextone and Entice (Stratus) Session Border

Controllers

. Worked with business clients for their VoIP network needs

. Provided phone support to business and residential customers

. Turned up new customers for wholesale voice traffic for both

SIP and H323

. Took charge of turning up and troubleshooting all SIP related

issues by SIP carriers and business consumers

. Manage carrier and client relationships with focus on

creating growth and stability with consistent and predictable

results.

4/02-9/02 iBasis Inc., Burlington MA

Position: Network Architect - Internship

. Designed, configured and implemented a SIP IP phone system

company-wide

. Built and configured the Cisco Call Manager to manage Cisco

IP phones (Skinny)

. Tested and implemented SIP devices such as Cisco, Polycom,

Linksys, Grandstream and InnoMedia, Sipura

. Deployed and Managed QoS for VoIP network

. Implemented wireless security on wireless LAN to prevent

security threats

6/96-6/00 SCT, Bangkok, Thailand

Position: Network Engineer

. Played an important role in planning, designing,

implementing, and upgrading the corporate network

. Designed and implemented the WAN/LAN company network

. Configured the network firewall security

. Gained hands-on experience in Cisco routers and switches

TECHNICAL SUMMARY

PROGRAMMING: Java, Object Oriented Design and Analysis

WEB DEVELOPMENT: HTML, JavaScript, Active Server Page

HARDWARE: Polycom, Cisco

SOFTWARE: MS Access, Oracle, MySQL, Cacti, WireShark,

EDUCATION TRAINING

Bentley University, Waltham MA

Master of Science, Information Technology

Chulalongkorn University, Bangkok, Thailand

Bachelor of Science, Mechanical Engineering

TRAININGS

Broadsoft Systems Training -Systems Administration Training

BroadSoft Systems Training - Network Translations and Routing

Training

Sonus Networks Training - PSX Basics

Sonus Networks Training - GSX Advanced

Sonus Networks Training - Sonus Product Overview & GSX Basics

Acme Packet Training - Net-Net 4000 Configuration Basics

Acme Packet Training - Net-Net Troubleshooting

Stratus Telecommunications Training - ENTICE Session Border Control

Stratus Telecommunications Training - ENTICE Billing Solutions

Cisco Sales and Engineer SMB/SBCS Certified

References furnished upon request

Watin Thongthipaya

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