Customer Service Manager

HENRIETTA ZEIGLER

*** ******* ***** ****.

Pflugerville, Texas 78660

Cell Phone: 334-***-****

Alternate: 334-***-****

E-mail: ****************@*****.***

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CAREER OBJECTIVE

To be employed with a company that will allow me to show my professionalism as a medical insurance biller and

coder and provide the best quality service that their company has to offer.

EDUCATION

Graduation, March 2010 VIRGINIA COLLEGE Montgomery, AL

MEDICAL BILLING AND CODING

Honors: President’s list and HIPPA certificate

May, 1992 STANHOPE ELMORE HIGH SCHOOL Millbrook, AL

High School Diploma

WORK EXPERIENCE

January 2010 – March 2010 BAPTIST HOME HEALTH AND HOSPICE Montgomery, AL

Claims Biller (Extern)

• United Healthcare and Secure Horizon claims submission.

• Blue Cross and Blue Shield claims submission.

• Medicare claim submissions, verification of insurance and status claims for A/R follow up

• Medicare Palliative Care (Pro Ace 32 system) built new patients into the system, entered claims to Cahaba

Medicare, and checked claim status through IVR line.

• Blue Cross Blue Shield Palliative Care claims submission.

• Status Medicaid claims and keyed charges into practice management system.

• Blue Cross and Blue Shield Blue Advantage claims submission.

• Viva Healthcare claims submission and status claims.

February 2002 – June 2008 RUSSELL CORPORATION Wetumpka, AL

Shipping Clerk/Processor Operator

• Responsible for directing all shipping to its correct destination

• Prepared invoices for incoming and outgoing freight

• Scheduled pick up dates and times for freight

• Checked fabric for defects, correct width, color, and made sure the proper softening agents were applied

January 1998 – September, 2001 RUSSELL PETROLEUM Montgomery, AL

Retail Store Manager

• Made daily deposits

• Prepared and processed paper work daily

• Performed inventory, staffing and terminations

• Input daily sales and losses into the computer

• Supervised total operations as the store manager

SKILLS

• Microsoft office 2007, Word Processing skills, McKesson, Pro Ace 32 System, Operate 10 key calculator,

type 30 CWAM, 8+ years in customer service, organizational skills, and answering multi line phones.

REFERENCES: Available upon request

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