Customer Service Manager

Amanda Eastman

***** ****** **. *********, **. **536

********.*******@*****.***

661-***-****

Coordinator/Administrative Assistant

Top assistant manager of two years looking for a position where daily

office operations and efficient organization would be needed. Well versed

in the areas of marketing and maintaining accounts, operating a business,

training and developing employees, and customer service. Over three years

experience in a fast-paced environment with a great ability to multi-task,

handle several projects at one time, and overcome difficult situations.

Professional Experience

Wedding/Event Planning, Greater Los Angeles/Orange County Area

< Newsong Senior Banquet (June 2006)-Approx 250 guests. Assisted event

coordinator in planning event and layout; designed and created d cor;

coordinated the catering for the entire evening.

< Wedding Reception (October 2008)-200 guests. Planned, designed, and

set up reception myself. Created table design and d cor for the

ceremony and reception; created seating arrangements and place cards;

coordinated with the florist.

< Exodus3LA "Life & Laughter" Benefit (September 11, 2010)-150 guests.

Scheduling/event coordinator; created and managed teams for specific

booths (food, raffle, set up crew, security)

Enterprise Rent-A-Car, Santa Clarita/Antelope Valley, Ca.

2007-2010

Became an assistant manager for this Fortune 500 Company within 11 months

from start date. Awarded for top sales and customer service performance

several months in a row.

Assistant Manger (2008-2010)

< Multitasking-answered several phones while helping customers, making

reservations, handling customer issues, managing files, and

preparing/closing contracts

< Created schedules/calendars for manager and employees; created business

portfolios, tracking daily/weekly/monthly/yearly performance; office

organization and filing systems for branch manager

< Marketing/Account management (maintained relationships of existing

accounts) and created marketing plans to generate new business

< Ran front end of the business by managing daily operations, maintaining

the fleet, and taking care of customers (proactive approach vs. reactive

approach)

< Rated highest percentile in customer service, top of the region each

month

< Employee development-taught and trained employees to achieve higher

levels in their career through better sales and service

< Receivables/collections; managed income statement; created a budget for

costs and expenses

< Top sales performance (top 14 of 300+ employees in the region for 10

months consecutively); increase in gross income (avg. $150,000 vs.

$99,000 per month, over 6 month period)

< 53+ hours per week; dedication to quality work

Arden B., Newport Beach, Ca.

2006-2007

Women's retail paid internship from Fashion Island. Assistant to the floor

manager and handled all customer relations.

< Assisted floor/store manager in sales and customer service

< Merchandising and visuals; designed floor layouts/mannequin designs

< Cashier; bank and budgeter; auditor/risk management experience

Americorps, Tustin, Ca.

2004-2005

After-school enrichment program for K-5 students.

< Created curriculums; taught material while managing 20-25 students at a

time.

< Worked with Cal State Fullerton and Campfire USA to complete 1,500 of

service

<

Education

University of California Irvine

Bachelor of Science, Social Science (Psychology), 2007

Minor in Education

Skills/Volunteer Activities

Event Planning and Dessert Catering . Microsoft Word, Outlook, Excel,

PowerPoint . 45+ wpm . Exodus 3LA Church Public Relations

E3LA Praise Team . Kidworks after school tutoring center in Santa Ana,

Ca . Certified tutor through ThinkTogether .

Contact this candidate