Medical Billing Customer Service
Resume:
Heather R. Foch, CBCS
Largo, MD 20774
******@*******.***
OBJECTIVE___________________________________________________________________
____________________
A challenging and rewarding position where I can utilize my current skills
in medical billing and coding while continuing to gain further skills and
education.
SUMMARY OF
QUALIFICATIONS______________________________________________________________
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- Excellent communication skills - Microsoft Office, Excel, PowerPoint
- Highly organized with superior
attention to detail - Skilled in QuickBooks accounting
- Self-starter with professional manner software
- Medisoft proficient
- Medical billing - CPR+ proficient
- Claims appeal procedures - CMS-1500 billing forms
- Proficient with medical terminology - UB-92 billing forms
- Familiar with Current Procedural
- HIPPA compliance Terminology (CPT)
- OSHA compliance - HCFA Common Procedure Coding System
(HCPCS)
- International Classification of
Diseases (ICD.9CM)
CERTIFICATIONS______________________________________________________________
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Certified Billing and Coding Specialist (CBCS)
EDUCATION___________________________________________________________________
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TESST College of Technology, Beltsville, MD January 2010- October
2010
Medical Billing and Coding
Medical Billing and Coding Certificate
WORK
EXPERIENCE__________________________________________________________________
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Externship
Equinox Healthcare Inc. Ellicott City, MD
August/September 2010
Process claim appeals, including Medicare appeals, Procure Authorizations
from payers, Verify insurances, Process prescription drug claims for
payment, Procure documentation for processing claims, Handle all payer type
claims/ invoices, collection calls, and all other ancillary clerical
functions related to the billing process
Service Rep
Pro Marketing Inc. Upper Marlboro/ Waldorf, MD Sept.
2007 - Oct. 2009
Assemble and merchandise products, Set displays and planograms, Transport,
replace, and maintain POS/POP, Update inventory count, Assist in occasional
store resets, File daily comprehensive reports using company provided PDA
Customer Account Executive
Comcast Millersville, MD January 2007 -
June 2007
Handle calls covering customer services while obtaining all information for
resolution of transaction
Answer customer questions regarding billing, service problems, products,
and features, correct errors on billing, Prepare work orders for
maintenance request if determined field visit is required, resolve
delinquent account balances, Target customer's interests with a variety of
products and service offerings
Senior Certified Framer
Michaels Inc. Bowie, MD March 2005 -
January 2007
prep artwork to be ready for the framing process (dry mounting, cold
mounting, preservation mounting), Cut mats, fillets and glass, Join frames,
Complete the final process of fitting the prepped artwork and glass into
frame before adding backing and wire, Work with customers to find matting
and frames that best accentuates the artwork to their taste, Use different
techniques to Handle discrepancies with customers in a professional manner,
Call customer when artwork is complete, File customer paperwork and
purchase orders, Work with receiving to stock sales floor
Front End Supervisor
Michaels Inc. Bowie, MD August 2003 - Nov.
2004
Manage cashiers, Handle returns and price adjustments, Assist customers
with any discrepancies with product or receipt, Close out cash drawers in
evening and at end of each cashier's shift, Make change for needed
registers, Assure all associates take lunch at allotted times, Work with
receiving to stock sales floor Answer all store incoming calls while
handling customer service questions and directing others to correct
department for prompt assistance
AFFILIATIONS________________________________________________________________
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American Academy of Professional Coders (AAPC)
American Health Information Management Association (AHIMA)
National Healthcare Association (NHA)
REFERENCES__________________________________________________________________
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References Available Upon Request
Contact this candidate