Customer Service Representative
Resume:
Raj Tiwari
******.***@*****.***
NY 10016
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Qualifications
Enterprising, articulate finance professional with strong record of
delivering top performance. Possess large spectrum of experience in
financial markets, corporate finance, and government finance. Can
undertake difficult mandates and meet tight deadlines. Personal qualities
include: rigorous, positive, good problem-solver, autonomous, persistent,
adaptable, analytical, creative, hard-working, detail-oriented, and driven.
Technically proficient in Microsoft Office, SQL, SAS, R, and SPSS.
EDUCATION
University of Michigan at Ann Arbor
May 2010
Bachelor of Arts in Economics and Applied Statistics
. 3.4/4.0 GPA
. Coursework: Corporate Strategy, Financial Economics, International
Finance, International Economics, Quantitative Research Methods,
Statistical Principles for Problem Solving, Applied Statistics and
Data Analysis, Business Ethics
. Established a non-profit organization alongside prominent professors
within the Ross School of Business that seeks to improve the quality
of life within the Base of the Pyramid
WORK EXPERIENCE
Argus Information & Advisory Services, Client Delivery Analyst; White
Plains, NY
June 2010-Present
. Utilize problem solving problem solving, data mining, and analytic
skills to develop key strategic quantitative analysis for the
client delivery group
. Identify issues and develop business insights based on analytical
insights for the financial industry
. Communicate key analytical findings to the team, and to the client
as appropriate
. Provide turn-key solutions on financial risks via financial
modeling
. Present interpreted analysis by preparing and delivering ad-hoc
requests, presentations, and diagnostics
. Actively engaged in meetings with clients for on-going improvement
initiatives on consulting support
U.S. Department of Education/OPEPD, Performance Information Management
Service Analyst; Washington, D.C.
May 2009-August 2009
. Implemented the use of performance management software to conduct
descriptive analysis on EDFacts data
. Utilized data modeling and mining tools to present key findings and
depict the risk of certain state/congressional educational policies
. Developed and analyzed state and congressional level profiles which
guide discussion at the financial appropriations committee and
other educational policy groups
. Participated with the strategic data usage team with the goal of
applying research initiatives to education Race To The Top
initiative
. Researched an approach for educational institutions to effectively
use EDFacts data while enhancing information flow between
departments; and presented these improvement methods at the
Stats/DC 2009 Conference
Future Delivery LLC, Viralogy Business Development Intern; San Francisco,
CA
March 2009-June 2009
. Assisted with the development of an online marketing consulting
business and formulated recommendations on the risk assessments
. Evaluated business results and communicated recommendations to grow
market share
. Conducted market research on consumer preferences that impacted
company decisions
. Marketed Viralogy to bloggers using social media tools
APC Global Limited, International Trading Development Intern; Hong Kong,
Hong Kong
May 2008- August 2008
. Evaluated various products and business lines to assess APC's
competitive position based on data analytical insight
. Conducted market analysis to evaluate optimal pricing and sourcing
territories using forecasting tools
. Constructed new business plans which explored viable sources of
trading revenue and new business opportunities
. Assisted traders with the analysis of financial portfolios and
large volume trade orders
. Attended and provided reported weekly meeting minutes
University of Michigan, Telefund Representative; Ann Arbor, Michigan
September 2007-March 2008
. Established alumni connections by communicating about new
educational programs and initiatives
. Expanded resources for the University of Michigan, which provided
funding for need-based scholarships, upgrading research facilities,
and funding for research programs, etc
American Bank, Customer Service Representative; Washington, DC
May 2007- September 2007
. Solved customer's financial banking needs on a daily basis
. Maintained and balanced cash transactions; Reconciled branch
bookkeeping documents
Contact this candidate