Customer Service Quality Control
Resume:
ROSA M. RUIZ
Mesquite, TX 75150
Home # 972-***-****
Cell # 214-***-****
***********@*****.***
Highlights of Qualifications:
Excellent Communication skills, Detail Oriented
Dependable, Team Player
Bilingual, Fluent in Spanish
10 Years - Military Experience
15 Years- Customer Service/Office and Research Experience
Work Experience:
Funding Analyst
Capital One Auto Finance Plano, TX 06/2009- Current
Responsible for reviewing documents for financing car loans from multiple
car dealerships.
Responsible for screening and identifying Fraudulent documents within the
loan paperwork and taking appropriate action, by routing the questionable
documents in review to the Risk department as needed.
Appointed to the Star Leadership Committee for Capital One, dedicated to
boosting team morale and welfare using creative ideas and various team-
building activities.
Appointed to the Top 10% of all funding analysts at the company for overall
excellent turn around time, quality control, and financing vehicle loans
for the company
Appointed as a 'Ruby' Status Member for financing in the Top 10% of car
loans for Capital One.
Information Systems Technologist
United States Naval Reserve Fort Worth, TX 06/1996 -
06/2006
Acquired Top Secret Security Clearance - 1997-2006
Received the Joint Service Achievement Medal - 2003
Received Meritorious Service Medal - 2005
Set up new user accounts, security passwords, generated messages, completed
computer backup
Conducted Information Technology Training utilizing Microsoft Office
applications
Ultrasound Technician
Plaza Medical Centre Dallas, TX 06/2007 - 11/2008
Responsible for performing ultrasounds on family practice patients at the
Dallas location.
Demonstrated excellent leadership and customer service skills as part of
the Family Practice Health Care Team. Assisted with filing customer files,
charts, X-rays, and process payments, answer phones, and general customer
service for all patients.
Publishing Analyst/Customer Service
Verizon Publishing Irving, TX 05/1998-05/2003
Responsible for data entry, editing and updating customers telephone
listings in the telephone directory as needed. Appointed to the Quality
Control Team on several occasions, Named Employee of the Month 5 times
during this time for least amount of errors and updating the most Telephone
Listings for the company. Provided excellent customer service and turn
around time for all 18 Regions in the country.
Education:
Ultrasound Technician Certification
Sanford Brown Institute Dallas, TX 11/2003 - 05/2005
Received Academic Achievement Awards for 4.00 GPA (2003-2004).
Associates Degree, Business
Richland College Dallas, TX 08/1998 - 05/2000
Professional References Available Upon Request.
Contact this candidate