Customer Service Training

James B. Motomal

*** ***** *** *** ********, NJ *8840

973-***-****

********@*****.***

Apple Computers Retail Store

Concierge/Greeter/Customer Service: Jul 08 to Jun 09

. Responsible for the day-to-day greeting, orientation and first-

level customer support of an extremely busy mall retail store

catering to customers of all ages and knowledge level with

computer, software, training & product information

dissemination.

. Guide customers to proper areas of the store and appropriate

personnel to handle questions, issues and concerns.

. Recommend training for various products: software and hardware.

. Partner with customers to create a great user experience while

at the store.

Advanstar Communications

Digital Content Coordinator: Oct 08 to Oct 10

. Responsible for the day-to-day content production, management &

measurement of 6 ad-based, Life Sciences magazine websites with

a reach of 100,000 visitors monthly, using internal and 3rd

party resources. Acquisition of news, articles, photos,

podcasts, videos, social media & site placements.

. Implemented a comprehensive Vertical Search Engine to all

websites using Convera Technologies. Managed SEO & SEM Process.

. Introduced the practice of social networking & community to

magazine/online audience using video (youtube), social media

(linkedin, facebook, twitter, ning), blogging (wordpress),

photos (flickr) collaborating with editors.

. Interviewed and videotaped authors, industry speakers & subject

matter to enhance websites' text-only content and get viewers

engaged using blog sites.

. Responsible for training and enhancing change management for use

on the websites for the entire user community.

. Responsible for reporting and analyzing metrics to measure new

pages, campaigns, promotions and multi-media content.

Hardware and Software:

PC, Mac, iphone, Ipod, Windows, MS-Office, Photoshop, Social Networking,

Education:

Middlesex County College: Edison, NJ Computer Science Associate's Degree

Program

Rutgers University: New Brunswick, NJ Communications Program (Enrolled)

Contact this candidate